Daniella Heredia
Winter Garden,FL
Summary
Hardworking and collaborative individual with passion for teamwork and customer satisfaction. Understands importance of effective communication and problem-solving. Resourceful and thrives in a fast paced environment
Overview
3
3
years of professional experience
Work History
Team Member
Four Rivers Smokehouse Cantina
Lake Buena Vista, FL
04.2025 - Current
- Directed operations across multiple stations to ensure uninterrupted workflow continuity.
- Provided outstanding customer service while maintaining a positive demeanor.
- Managed fryer and grill stations, ensuring optimal cooking quality and efficiency.
- Executed product runs to ensure operational efficiency.
- Oversaw training.
- Oversaw shift operations to maintain product availability.
- Oversaw management of reheat and temperature logs.
Restaurant Hostess
Universal Studios
Orlando, FL
12.2024 - Current
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Built positive relationships with other front-of-house and kitchen staff.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Assigned seating arrangements based on customer preferences and restaurant policies.
Assistant Teacher
KLA schools of Horizon West
Winter Garden, FL
06.2024 - 12.2025
- Utilized technology such as computers, projectors, iPads. to enhance lessons.
- Attended faculty meetings as requested by the lead teacher.
- Supervised small group activities.
- Assisted children at mealtime to teach social and self-help skills and sound nutritional practices.
- Led students through safety procedures for active shooter and fire drills.
- Arranged age-appropriate activities to help children develop interests and talents.
- Assembled instructional materials for children's projects and play-time.
- Assisted classroom teacher in developing and implementing lesson plans.
- Encouraged positive behavior with rewards and incentives.
- Created calm and disciplined classroom environment to improve student focus.
FOH Trainer
Tijuana Flats
Windermere, FL
05.2023 - 05.2024
- Observed food safety and sanitation protocols to reduce germ spread.
- Ensured compliance with health and safety regulations in the kitchen and dining areas.
- Designed exercises and role playing scenarios to help FOH staff practice customer service techniques.
- Assisted in creating a positive work environment through clear communication, motivation, and support.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Mentored and trained new team members, helping to build confidence, and demonstrating proper ways to complete job tasks.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Conducted on-the-job training sessions with newly hired FOH employees.
- Maintained updated knowledge through continuing education and advanced training.
- I took orders on a POS system.
- Checked orders for accuracy.
- Ran orders to the guest.
- Cleaned tables.
Education
High School Diploma -
Windermere High School
Windermere, FL05-2024
Skills
Customer service in dining
Reservation management
Upselling strategies
Task prioritization
Booking coordination
Client support
Customer journey optimization
Menu recall
Station multitasking
Team management
Customer service
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
- I am currently in college.
- I am a casual cosplayer who loves attending conventions.
References
References available upon request.
Education and Training
other
Accomplishments
Teacher of the month
Timeline
Team Member
Four Rivers Smokehouse Cantina
04.2025 - Current
Restaurant Hostess
Universal Studios
12.2024 - Current
Assistant Teacher
KLA schools of Horizon West
06.2024 - 12.2025
FOH Trainer
Tijuana Flats
05.2023 - 05.2024
High School Diploma -
Windermere High School