Daniella Kaiser
Barrington,IL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
11
11
years of professional experience
Work History
Sales Representative
Ahh Comfort Shoes
03.2024 - Current
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Professional Cleaner
Abby Cleaning Service
06.2023 - 03.2024
- Upheld safety standards by using appropriate personal protective equipment when handling hazardous materials or chemicals during cleanings.
- Increased client retention rate through consistent attention to detail and thoroughness in all tasks performed.
- Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
- Contributed to team efficiency by training new hires on company policies, procedures, and best practices in cleaning services.
- Ensured completion of all assigned tasks within allotted timeframes, demonstrating effective time-management skills.
Inventory Lead/Assistant Manager
Petco
11.2019 - 06.2023
- Oversaw inventory management to minimize stock shortages and optimize turnover rates.
- Increased sales revenue with targeted marketing strategies and promotional initiatives.
- Built strong relationships with customers through positive attitude and attentive response.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
- Created detailed reports on team performance, progress toward goals, and overall business results to inform upper management''s strategic decision-making processes.
Kennel attendant/Dog Trainer
Tail Gate for Dogs
05.2019 - 02.2020
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.
- Collaborated with veterinary professionals to administer medications or treatments as needed, ensuring optimal animal health outcomes.
- Developed strong relationships with clients by effectively communicating updates on their pets'' stay at the facility.
- Streamlined daily routines by developing efficient systems for feeding, walking, cleaning, and medicating multiple animals throughout the day.
- Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears, and providing other types of basic care.
Broker and account manager
United Energy Services
03.2016 - 04.2019
- Adapted quickly to changing market conditions, adjusting client strategies accordingly while maintaining open lines of communication throughout periods of uncertainty.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Participated in ongoing professional development opportunities, staying current on industry advancements and enhancing skills to better serve clients.
- Prepared contracts and related documentation according to strict standards.
- Mentored junior brokers within the firm, sharing expertise and best practices for success in the industry.
Overnight Lead Server/Manager
Denny’s
02.2015 - 05.2016
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Part time manager
Dairy Queen
02.2013 - 01.2015
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
Education
High school diploma -
Glenbard West
Glen Ellyn, IL01.2016
Dog Training -
AKC DTIP
Elk grove, IL01.2019
Dog Training -
Petco DTIP
St.Charles, IL01.2020
Skills
- Product and service knowledge
- Sales consultation
- Complex Problem-Solving
- Customer Relationship Building
- Multitasking
- Upselling and Cross Selling
- Product Merchandising
- Teamwork and Collaboration
- Reliability
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
Awards
- Cross certified through multiple agencies for Dog Training
- Previously Servsafe and Basset certified
Timeline
Sales Representative
Ahh Comfort Shoes
03.2024 - Current
Professional Cleaner
Abby Cleaning Service
06.2023 - 03.2024
Inventory Lead/Assistant Manager
Petco
11.2019 - 06.2023
Kennel attendant/Dog Trainer
Tail Gate for Dogs
05.2019 - 02.2020
Broker and account manager
United Energy Services
03.2016 - 04.2019
Overnight Lead Server/Manager
Denny’s
02.2015 - 05.2016
Part time manager
Dairy Queen
02.2013 - 01.2015
High school diploma -
Glenbard West
Dog Training -
AKC DTIP
Dog Training -
Petco DTIP
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