Daniella Magallanes
ABQ,NM
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
3
3
years of professional experience
Work History
Assistant House Manager
Veterans Independent Living
Albuquerque, NM
05.2023 - Current
- Improved patient outlook and daily living through compassionate care.
- Monitored health and well-being of clients and reported significant health changes.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
Receptionist
Eternal Youth Medical Spa
Albuquerque, NM
11.2022 - 05.2023
- Updated and recorded customer or client information to maintain accounts.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Sorted incoming mail and directed to correct personnel each day.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Cashier Team Lead
The Fruit Basket
Albuquerque, NM
10.2020 - 11.2022
- Assisted staff in developing new procedures and methods of improving old ones.
- Answered all incoming calls and connected them to respective people
- Professionally de-escalated customer complaints, resolving issues in a friendly manner.
- Maintained accurate inventories and inventory records as called upon.
- Provided a positive customer experience with friendly and courteous service.
- Prepared cash deposits and balanced store safe for opening and closing of business.
- Maintained current knowledge of store promotions to highlight sales to customers.
Education
High School Diploma -
Albuquerque Charter Academy
06.2020
Skills
- Preventive Maintenance
- Data Entry
- File Management
- Positive and Professional
- Multitasking and Prioritization
- Organization Skills
- Professional and Polished Presentation
- Verbal and Written Communication
- Customer Service
- Empathetic
Languages
Spanish
Professional
Affiliations
Customer Service and Animal Care Volunteer
Street Cat HUB, Albuquerque, NM
- Facilitated Spanish-speaking communication for individuals seeking information about spaying/neutering procedures for their cats, addressing language barriers and ensuring comprehensive understanding of the clinic's services.
- Conducted post-surgery care for cats, monitoring their recovery by regularly checking vital signs, providing necessary warmth, and meticulously documenting observations and interventions in individualized patient charts.
- Collaborated with clinic staff to ensure seamless coordination between customer inquiries and animal care, contributing to the clinic's commitment to both quality service and compassionate animal welfare.
This experience equipped me with the ability to effectively communicate complex information in Spanish, handle post-operative animal care with attention to detail, and maintain accurate records, skills that I aim to apply in a customer service role at the TNR clinic, furthering the mission of providing exceptional care to both clients and their beloved pets.
Timeline
Assistant House Manager
Veterans Independent Living
05.2023 - Current
Receptionist
Eternal Youth Medical Spa
11.2022 - 05.2023
Cashier Team Lead
The Fruit Basket
10.2020 - 11.2022
High School Diploma -
Albuquerque Charter Academy