Anitra McFerson
Fort Wayne,IN
Summary
Proven leader in household and program management, adept at crisis intervention and staff training, with a track record of enhancing satisfaction and safety at Fresh New Start. Skilled in preventive maintenance and clear communication, consistently achieving quality service standards. Demonstrates exceptional organization and problem-solving abilities, fostering team collaboration and continual improvement.
Overview
17
17
years of professional experience
Work History
House Manager, Assistant Program Coordinator, DSP
Fresh New Start
10.2017 - Current
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Trained and mentored new staff on cleaning and safety protocols.
DSP
Easterseals Arc
06.2020 - 08.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
DSP
Indiana Mentor
02.2015 - 10.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
DSP
ResCare
08.2016 - 09.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Backroom Team Member
Walmart
09.2014 - 01.2015
- Maintained a strong work ethic, consistently arriving on time and demonstrating reliability throughout tenure as a Backroom Team Member.
- Enhanced backroom organization by implementing efficient storage solutions and inventory management techniques.
- Promoted a positive team atmosphere by maintaining open communication channels, offering assistance when needed, and actively contributing to group discussions and problem-solving sessions.
DSP
AWS
10.2013 - 03.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
DSP
Your Friends and Neighbors
02.2008 - 10.2013
- I’m Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
Education
Diploma -
Paul Harding High School
Fort Wayne, IN06.2005
Skills
- Calendar Management
- Preventive Maintenance
- Exceptional organization
- Safety Management
- Appointment Coordination
- Crisis Intervention
- Staff Training
- Employee Scheduling
- Housekeeping
- Menu Planning
- Quality service
- Activity Supervision
- Activities scheduling
- Transportation Arrangements
- Personal Shopping
- Grocery shopping
- Home assessment
- Problem-Solving
- Clear Communication
- Inventory Monitoring
- Customer Service
- Employee Work Scheduling
Timeline
DSP
Easterseals Arc
06.2020 - 08.2024
House Manager, Assistant Program Coordinator, DSP
Fresh New Start
10.2017 - Current
DSP
ResCare
08.2016 - 09.2017
DSP
Indiana Mentor
02.2015 - 10.2017
Backroom Team Member
Walmart
09.2014 - 01.2015
DSP
AWS
10.2013 - 03.2014
DSP
Your Friends and Neighbors
02.2008 - 10.2013
Diploma -
Paul Harding High School