Ericka Thomas
Envision Unlimited
Lansing,IL
1
Certification
21
years of professional experience
Compassionate and organized House Manager, recognized for exceptional crisis intervention and safety management skills. Successfully developed individualized care plans and coordinated schedules, fostering independence and positive outcomes for clients while ensuring compliance and effective communication with families.
Work History
House Manager DSP
5 Years 9 Months- Supervised daily operations and activities for individuals with disabilities, ensuring safety and well-being.
- Coordinated schedules and transportation for clients, enhancing access to community resources.
- Developed and implemented individualized care plans aligned with client goals and needs.
- Trained and mentored staff on best practices for client support and engagement.
- Evaluated program effectiveness through regular assessments, driving continuous improvement initiatives.
- Advocated for clients' rights and preferences, promoting independence and self-advocacy skills.
- Oversaw budget to manage expenditures and control costs.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Facilitated communication between family members regarding important updates or decisions related to the house manager role.
Lead DSP
2 Years 5 Months- Supervised daily activities of individuals with disabilities, ensuring safety and well-being.
- Developed personalized care plans to enhance client independence and quality of life.
- Trained and mentored new staff on best practices in direct support services.
- Collaborated with multidisciplinary teams to coordinate comprehensive care for clients.
- Implemented behavior management strategies to promote positive interactions and outcomes.
- Evaluated individual progress toward goals, adjusting plans as necessary for effectiveness.
- Developed strong relationships with clients'' families to foster trust, open communication, and continuity of care.
- Maintained accurate documentation on all aspects of client care to ensure compliance with regulations and facilitate interdisciplinary collaboration.
- Provided reliable and timely transportation for clients to appointments, community events, and other essential engagements.
OTC/Cosmetics Department Manager
5 Years 10 Months- Led cosmetics department operations, ensuring optimal inventory levels and product placement.
- Mentored staff on product knowledge and customer service excellence, enhancing team performance.
- Implemented promotional strategies to increase sales and improve customer engagement in-store.
- Analyzed sales data to identify trends, driving informed decisions for product assortment adjustments.
Pharmacy Technician
7 Years- Processed prescriptions accurately and efficiently, ensuring patient safety and compliance with regulations.
- Managed inventory levels, conducted stock audits, and implemented reorder strategies to maintain optimal supply.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly, enhancing patient satisfaction.
- Assisted pharmacists in compounding medications and preparing prescription labels for accurate dispensing.
Education
High School Diploma
Skills
Calendar management
Preventive Maintenance
Exceptional organization
Safety management
Financial management
Employee scheduling
Staff training
Appointment coordination
Crisis intervention
First aid training
Accomplishments
- Achieved award through effectively helping with maintaining positive environment, safety and care for our Members.
Certification
- Trained Safety Care Instructor, CPR/First aid ,medically trained and authorized for Medication pass, Envision Unlimited
Timeline
House Manager DSP
Envision Unlimited
10.2020 - CurrentRead More
Lead DSP
Envision Unlimited
05.2018 - 10.2020Read More
OTC/Cosmetics Department Manager
Walmart
07.2012 - 05.2018Read More
Pharmacy Technician
Walmart
05.2005 - 05.2012Read More
Rich South
High School Diploma
Read More