Daniella Roque
Realtor
Visalia,CA
Summary
Dedicated and customer-focused realtor, adept at building lasting relationships with prospective homebuyers. Proven ability to effectively present property features, address client needs, and guide buyers through the purchasing journey, resulting in high customer satisfaction and successful sales closures.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Realtor
ERA Valley Pro Realty
11.2023 - Current
- Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
- Advised and informed prospective clients on current market activities and conditions.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
Senior Program Specialist
CSET
10.2022 - 11.2023
- Assisted customers in navigating resources, determining career and academic goals, assessing skills and providing job readiness skills.
- Sourced qualified business partners to provide work experience for customers.
- Created standard operating procedures for daily processes and proper case noting in CalJOBS system.
- Facilitated workshops and supportive services according to specific customer needs.
- Administered budgets to ensure objective key results were attained.
- Achieved customer engagement goal for Program Year.
Order Management Analyst
C.H. Robinson
04.2018 - 04.2022
- Monitored daily Electronic Data Interchange (EDI)
- Addressed customer calls regarding online produce ordering platform, order status and invoicing.
- Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
- Liaised with management to resolve complex issues and problems to maximize customer satisfaction.
- Evaluated current processes to develop improvement plans.
- Navigated through 2 systems to build, track and monitor account financials.
- Maintained knowledge of system enhancements and changes for order provisioning processes.
- Trained new hires and provided continuous support.
Operations Assistant
Visalia Iphone Repair
Visalia, California
02.2017 - 08.2017
- Maintained QuickBooks system covering business expenses, reports and support documentation.
- Managed replacement part inventory for 3 locations.
- Assisted with payroll and employee hiring process.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Utilized social media platforms to market services and communicate with customers.
- Collected, arranged and input customer information into database system.
Education
Bachelor of Arts - International Studies
California State University - Long Beach
Long Beach, CA 08.2013 - 05.2016
Skills
MS Office
Self-Motivated
Flexible and Adaptable
Leadership
Teamwork and Collaboration
Analytical and Critical Thinking
Attention to Detail
Multitasking Abilities
Customer Service Training
Database management
Market research
Pricing negotiation
EDI processing
Timeline
Realtor
ERA Valley Pro Realty
11.2023 - Current
Senior Program Specialist
CSET
10.2022 - 11.2023
Order Management Analyst
C.H. Robinson
04.2018 - 04.2022
Operations Assistant
Visalia Iphone Repair
02.2017 - 08.2017
Bachelor of Arts - International Studies
California State University - Long Beach
08.2013 - 05.2016
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