Janet Robinson
Visalia,CA
Summary
Results-focused CWS Policy and Program Specialist at Tulare County Health and Human Services Agency, skilled in project management and needs analysis. Successfully led the implementation of the Family First Prevention Services Act, enhancing program effectiveness through data-driven evaluations. Proven ability to develop staff and improve service delivery, ensuring compliance and client satisfaction.
Overview
19
19
years of professional experience
Work History
CWS Policy and Program Specialist
Tulare County Health and Human Services Agency
12.2019 - Current
- Completed CFSR Case Reviews from 1/2020-1/2022.
- Acted as the County-level QA for Case Reviews from 1/2022-present.
- Assigned as the lead for the implementation of the Family First Prevention Services Act (FFPSA) parts 1 and 4 in my county.
- Improved overall program effectiveness through comprehensive data analysis and evaluation of key performance indicators.
- Conducted thorough County needs assessments to identify gaps in service delivery and inform program development efforts for the implementation of FFPSA.
- Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
- Write and update Child Welfare policies on an as-needed basis.
Child Welfare Services Supervisor
Tulare County Health and Human Services Agency
02.2016 - 12.2019
- Oversaw daily operations of the unit of between 5-10 staff, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns from clients and service providers, and finding effective solutions.
- Increased team productivity by implementing efficient workflows, balancing staff caseloads of between 10 and 30 clients, and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding monthly team and in-person meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members yearly, identifying areas of improvement and guiding professional development plans.
Child Welfare Services Social Worker
Tulare County Health & Human Services Agency
09.2006 - 02.2016
- Updated client documentation for accurate, comprehensive, and current records.
- Interviewed clients, families, or groups to assess for safety and service needs and take appropriate steps to resolve issues within the family in the least restrictive manner.
- Collaborated in Child and Family Teams approximately 4-6 times per month to ensure appropriate care coordination and resource allocation for parents and children.
- Educated families on available community resources, including Family Resource Centers, and connected them with essential services such as housing assistance, financial aid, or healthcare providers.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Maintained regular contact with clients on a caseload of between 15 and 30 clients by calling them and visiting their homes.
- Conducted home visits to assess the living environment and facilitate access to any necessary resources for the family to be safe.
- Conducted comprehensive assessments for individuals and families to identify needs and refer the clients to corresponding services to address these needs.
- Ensured reports were completed thoroughly and submitted timely.
Education
Bachelor of Arts - Sociology
University of California, San Diego
San Diego, CA08-1999
Skills
- Project management
- Report preparation
- Project coordination
- Staff development
- Needs analysis
Timeline
CWS Policy and Program Specialist
Tulare County Health and Human Services Agency
12.2019 - Current
Child Welfare Services Supervisor
Tulare County Health and Human Services Agency
02.2016 - 12.2019
Child Welfare Services Social Worker
Tulare County Health & Human Services Agency
09.2006 - 02.2016
Bachelor of Arts - Sociology
University of California, San Diego
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