Daniella Vasquez

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

• Key Club International, 2017 - 2021 with 200+ hours of service
• United Nations International Emergency Fund Club (UNICEF), 2019 - 2021 Cabinet Member and Co Founder
• Beyond the Books Club, 2017 - 2019

I supervised all aspects of Studio operations, overseeing the management and expansion of various revenue streams, as well as the acquisition and retention of new members. My responsibilities included staff management and development, lead generation through grassroots marketing and networking, and the implementation of a sales process to schedule prospects for introductory classes and membership sales. Additionally, I managed the staff schedule, collaborated with vendors to ensure accurate inventory counts for studio retail/products, and supervised sales representatives. Proficient in ClubReady, I handled revenue reports, attendance reports, and independently made decisions related to high-level customer service.

I took charge of collecting outstanding dues, maintaining the cleanliness and organization of the Pilates Studio, and enforcing Club Pilates policies and procedures. I ensured that all forms, administrative supplies, and studio literature were adequately stocked and visible. I actively participated in scheduling and engaging in networking/community events and studio promotions. My role also involved strategically managing marketing campaigns to generate leads for the studio, demonstrating confidence in personal sales, and providing training to sales representatives.

I possessed the ability to manage and drive revenue in four streams: memberships, retail, private training, and teacher training. Fluency in English, excellent communication skills in person, on the telephone, and via email, were crucial aspects of my role. I excelled in a fast-changing, diverse environment, with a keen eye for recognizing areas of improvement and making informed changes. My passion for fitness, strong writing and grammar skills, organizational proficiency, and the ability to prioritize and meet deadlines were notable strengths. Additionally, I was described as professional, punctual, reliable, and neat, with a strong attention to detail and accuracy. My trustworthiness in handling confidential information, ability to work harmoniously with colleagues, clients, and the general public, along with proficiency in computers and studio software, rounded out my skill set.

• Cerritos Summer Academy, Cerritos, CA, Supervised educational activities and children., 2018 - 2019
• Hope Food Bank, Cypress, CA, Assembled meals and serviced people in need., 2018- 2020
• Special Olympics Southern California, Long Beach, CA, Assisted with swim events and cared for athletes with disabilities., 2019
• Rose Float Parade, Irwindale, CA, Helped assemble multiple floats for the New Years Parade., 2019
• Mud Mania, Long Beach, CA, Managed multiple mud events., 2019
• Cerritos Farmers Market, Cerritos, CA, Contributed to advertising needs and helped with the distribution of organic food., 2019