Daniella West
Medtronic
San Antonio,TX
5
years of professional experience
Accomplished and passionate inside sales representative with 5+ years of experience in medical device sales. I thrive in fast-paced dynamic environments whilst remaining solution oriented and result driven. As a recognized top performer and top patient advocate, I remain motivated by challenges, support new-hires, and foster continuous education of best-practices and product knowledge. I aim to utilize my skills and passion to strengthen the medical device industry as well as improve the quality life for patients.
Work History
Principal Inside Sales Represenative
5 Years 1 Month- Exceeded monthly and yearly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
- Mentored newly hired sales representatives over the past 4+ years. Assisted with CRM training, pipeline management, insurance and product knowledge resource, best practices and more.
- Served as a spokesperson on national sales calls to provide best practices on pipeline management, team communication, and insurance/product knowledge.
- Strong management of a robust pipeline and collaborated with cross-functional teams to streamline sales processes and enhance customer experience.
Customer Service Representative
4 Months- Resolved customer inquiries efficiently, ensuring high satisfaction and timely follow-up.
- Guided clients through healthcare processes, enhancing understanding of available resources.
- Managed high-stress situations effectively while maintaining professionalism, detailed records, organization and communication to ultimately resolve customer concerns.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
Education
Bachelor of Science - Healthcare Management
Bachelor of Science - Exercise And Sports Science
Skills
Leadership
Time Management
Communication
Problem-Solving
Product Knowledge
Pipeline Management
Relationship Building
Result Driven
Accomplishments
- FY25 Top Performer - Ranked #3 nationally for total revenue
- FY24 and FY25 Patient Advocate Award - Ranked #1 nationally through patient satisfaction surveys
Timeline
Principal Inside Sales Represenative
Medtronic
05.2021 - CurrentRead More
Customer Service Representative
Health Advocate
01.2021 - 05.2021Read More
Baptist Health System
Bachelor of Science from Healthcare Management
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Texas Sate Univeristy
Bachelor of Science from Exercise And Sports Science
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