Daniella L Varela
El Paso,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Assistant
V&S Construction And Remodeling LLC
01.2019 - 01.2022
- Organized personal and professional calendars, providing reminders of upcoming meetings and events
- Kindly answer phones, and set up appointments for estimates
- Tracked expenses and documented records using excel
- Handled incoming and outgoing correspondence, including mail, e-mail and faxes
- Handled payroll and checks to employees
- Kept record and receipts on all expenses on material for job site
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Monitored and ordered supplies and materials to keep office well stocked.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Developed and maintained filing systems to facilitate easy access to information.
- Updated database of contacts and resources for company-wide distribution.
- Completed daily logs for management review.
- Performed wide-ranging administrative, financial and service-related functions.
Sales Consultant Supervisor
Meraki Solar Llc
11.2020 - 08.2022
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Managed efficient cash operations.
- Ensure the assigned banking applications are fully processed and finalized.
- Provide ongoing training needs analysis throughout company
- Gathered and worked with personal information, ssn, legal status, credit, to finalize client applications.
- Dealt with various credit unions and banks.
Medicare Customer Service Representative
Maximus
09.2023 - Current
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Sought ways to improve processes and services provided.
- Investigated and resolved accounting, service and delivery concerns.
- Obtained client medical history, medication information, symptoms, and allergies.
- Taught patients about medications, procedures, and care plan instructions.
- Verified patient insurance coverage with personal information.
- Obtained and documented patient medical history, current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Liaised with patients and addressed inquiries, appointment requests and billing information.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance and/or coverage plans.
- Interviewed applicants and explained scope of different available benefits.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Managed time efficiently in order to complete all tasks within deadlines.
- Communicated with people from various cultures and backgrounds on application process.
- Assisted clients with completion of applications and paperwork.
- Trained in HIPPA
Education
Forensic Science
El Paso Community College
El Paso, TXHigh School Diploma -
Franklin High School
El Paso, TX2012
Skills
- Awesome Social integration
- Emotionally supportive
- Positive communication strategies
- Client assistance
- Very Fast Learner
- Bilingual
- Reliable person, Punctual
- Direct Sales
- Account Management
- Customer Service
- Relationship Building
- Sales and Upselling
- Calm and Professional Under Pressure
- Product Education
- Customer Data Confidentiality
- Policies and Procedures Adherence
- Staff Education and Training
- De-Escalation Techniques
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medicare Customer Service Representative
Maximus
09.2023 - Current
Sales Consultant Supervisor
Meraki Solar Llc
11.2020 - 08.2022
Assistant
V&S Construction And Remodeling LLC
01.2019 - 01.2022
Forensic Science
El Paso Community College
High School Diploma -
Franklin High School