DANIELLA A. WILSON
Nantucket,MA
Summary
Detail-oriented customer service professional with experience in healthcare and high-volume service environments. Skilled in appointment scheduling, patient support, and effective communication with seniors and their families. Proven ability to maintain high service standards, ensure compliance, and support efficient workflows.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Patient Service Coordinator
Mass General Brigham, Nantucket Cottage Hospital
Nantucket, USA
01.2024 - Current
- Managed high-volume inbound and outbound calls in a fast-paced healthcare environment.
- Scheduled appointments, verified patient information, and documented interactions in EMR systems.
- Supported patient safety protocols and maintained compliance with HIPAA and privacy standards.
Event Server / Catering Staff (Per Diem)
Island Kitchen Catering
01.2024 - Current
- Supported appointment scheduling, insurance verification, and patient inquiries.
- Resolved high-volume inquiries with a focus on accuracy and first-contact resolution.
- Maintained secure documentation and compliance standards.
Patient Service Representative
Summit Health
10.2023 - 12.2023
- Supported appointment scheduling, insurance verification, and patient portals
- Resolved high-volume inquiries with focus on accuracy and first-contact resolution
- Maintained secure documentation and compliance standards
Guest Service Agent
Club Wyndham Resorts
08.2021 - 07.2023
- Managed front desk operations, guest check-ins, and administrative reporting
- Conducted night audit reconciliation and reviewed daily revenue records
- Resolved guest concerns and supported operational efficiency
- Assisted with training and onboarding of new staff
- Streamlined check-in and check-out procedures, reducing wait times and improving operational efficiency for guests.
- Maintained a comprehensive knowledge of resort amenities and local attractions, providing tailored recommendations to enhance guest enjoyment.
- Collaborated with team members to ensure seamless communication and service delivery, fostering a supportive work environment.
- Trained and mentored new staff on guest service protocols, promoting consistency in service quality and operational standards.
- Developed and maintained positive relationships with guests, encouraging repeat visits and loyalty through personalized service.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Balanced hotel accounts at end of each shift.
Education
Bachelor of Science - Logistics & Supply Chain Management
Caribbean Maritime University
02.2018 - 02.2026
Skills
- Customer support
- High-volume call handling
- HIPAA compliance
- Appointment scheduling
- Documentation management
Certification
CPR Certification, American Red Cross
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteTimeline
Patient Service Coordinator
Mass General Brigham, Nantucket Cottage Hospital
01.2024 - Current
Event Server / Catering Staff (Per Diem)
Island Kitchen Catering
01.2024 - Current
Patient Service Representative
Summit Health
10.2023 - 12.2023
Guest Service Agent
Club Wyndham Resorts
08.2021 - 07.2023
Bachelor of Science - Logistics & Supply Chain Management
Caribbean Maritime University
02.2018 - 02.2026