Julisa Ruiz
Kansas City,Kansas
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the office industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Patient Service Coordinator
Blue Cloud Pediatric Surgery Center
Kansas City, United States
05.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed all tasks in compliance with company policies and procedures.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Respected patients by recognizing rights and maintaining confidentiality.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
Policy Support Center Representative
Americo Life
Remote
05.2024 - 12.2024
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Conducted in-depth research on policy issues to inform and support legislative decisions, contributing to more effective governance.
- Collected, arranged, and input information into database system.
Client Service Coordinator
Ruth & Associates Business Solutions
Kansas City, Kansas
06.2021 - 02.2022
- Managed master calendar by scheduling and confirming appointments.
- Responded proactively and positively to rapid change.
- Answered a constant flow of customer calls with minimal wait times.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Independently maintained accuracy in transferring correct data from payroll spreadsheets into an excel system.
- Maintained and managed customer files and databases.
- Communicated with clients regarding account services, statements, and balances.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Sumner Academy Of Arts & Science
Kansas City, KS05.2021
Skills
- Spanish Fluency
- Vast Experience Using Excel Spreadsheets
- Data Entry and Maintenance
- Credit Card Payment Processing
- Customer Service and Assistance
- Administrative and Office Support
- Call Transfers
- Chart Pulling
- Bookkeeping Support
- System Updates
- Documenting and Recording Information
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Policy Support Center Representative
Americo Life
05.2024 - 12.2024
Patient Service Coordinator
Blue Cloud Pediatric Surgery Center
05.2022 - Current
Client Service Coordinator
Ruth & Associates Business Solutions
06.2021 - 02.2022
Sumner Academy Of Arts & Science