Alexis Hernandez
Tyler,TX
Summary
Experienced with patient services coordination, ensuring efficient and accurate management of patient schedules and information. Utilizes strong communication and organizational skills to enhance patient satisfaction and office efficiency. Track record of maintaining confidentiality and providing excellent patient service.
Overview
11
11
years of professional experience
Work History
Patient Service Coordinator
PT Solutions
04.2025 - Current
- Assisted patients with scheduling appointments and managing their healthcare needs.
- Facilitated insurance verification processes to streamline patient admissions and services.
- Coordinated communication between patients and healthcare providers for seamless service delivery.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Maintained accurate patient records by diligently updating information in the electronic record system.
Respite Care Provider
EAK Good Neighbor
05.2017 - 04.2025
- Provided compassionate support to individuals with disabilities in home and community settings.
- Assisted clients with daily living activities, ensuring comfort and safety.
- Communicated effectively with families to address concerns and provide updates on care plans.
- Adapted to individual client needs, promoting engagement through tailored activities and interventions.
Cashier
Cracker Barrell
11.2014 - 11.2015
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer and balanced registers at shift end.
- Provided exceptional customer service, resolving inquiries and concerns promptly.
- Assisted in training new cashiers on policies and procedures.
Education
High School Diploma -
Winona
Winona, TXNo Degree -
Tyler Junior College
Tyler, TXSkills
- Appointment scheduling
- Insurance verification
- Customer service
- Spanish fluency
- Phone and email etiquette
- Payment processing
- Data entry proficiency
- Coverage and authorizations
Languages
Spanish
Native or Bilingual
Interests
- Slowpitch softball
- Trivia nights
- I enjoy cooking for friends and family gatherings
Timeline
Patient Service Coordinator
PT Solutions
04.2025 - Current
Respite Care Provider
EAK Good Neighbor
05.2017 - 04.2025
Cashier
Cracker Barrell
11.2014 - 11.2015
High School Diploma -
Winona
No Degree -
Tyler Junior College
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