Danielle Fye
Aberdeen,WA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Administrator & Lab Technician
Discovery Health
13075 Gateway Dr., Suite 100 Seattle, WA, 98168
08.2021 - 01.2022
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Collected, arranged, and input information into database system
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained documentation on tests performed in lab.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
Medical Front Office Coordinator
MVP Physical Therapy
4040 Orchard St. West St 100 Fircrest, Wa 98466
10.2012 - 01.2021
- Maintained a well-organized front office environment, contributing to a positive patient experience.
- Assisted with training new front office staff members on essential job duties and procedures, ensuring a smooth onboarding process.
- Enhanced patient satisfaction through prompt responses to inquiries, accurate appointment scheduling, and clear communication of policies.
- Coordinated referrals and authorizations for specialist consultations or treatment plans as needed.
- Collaborated with medical staff to coordinate patient flow and ensure timely access to care.
- Managed patient records with strict adherence to HIPAA regulations, ensuring confidentiality and security of sensitive information.
- Facilitated communication between patients, families, medical professionals, support staff, insurance carriers using effective interpersonal skills.
- Conducted thorough insurance verifications for accurate billing and reduced claim denials.
- Expedited claims processing by submitting accurate documentation on a timely basis for optimal reimbursement rates.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Provided coverage to multiple clinic locations to step in to assist with various tasks whenever employee was absent or at lunch.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Developed strong relationships with insurance representatives, facilitating smooth communication channels for resolving inquiries or disputes.
- Expedited patient registration process by efficiently validating eligibility for various insurance plans.
- Trained new staff on current, correct insurance verification procedures.
- Assisted in training new employees on best practices for efficient insurance verification processes and procedures.
- Negotiated payment plans on behalf of clients facing financial hardship, helping them access necessary healthcare services without undue burden.
- Increased accuracy of insurance verification, ensuring compliance with both provider and insurer requirements.
- Improved claim submission times by streamlining verification and authorization process.
- Maintained up-to-date knowledge of insurance policies and changes, aiding in accurate verification.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Corporate Sales & Revenue Manager
Best Western Tacoma Dome Hotel & Evergreen Inn
Tacoma, Wa And Federal Way, Wa
01.2009 - 01.2010
- Improved revenue streams by analyzing pricing strategies and market trends.
- Evaluated market demand to adjust pricing strategies for competitive advantage.
- Established strong client relationships, negotiating contracts to maximize overall company earnings.
- Managed reservations systems effectively, optimizing stay patterns to increase room occupancy rates.
- Evaluated and negotiated contracts to procure favorable financial terms.
Education
Bachelor of Arts - Human Resources Management
Colorado State University
OnlineNo Degree - Certification Medical Front Office Management
Tacoma Community College
TacomaAssociate of Arts -
Clackamas Community College
Oregon City, OR01-2006
Skills
- Customer service
- Attention to detail
- Office management
- Data confidentiality
- Work Planning and Prioritization
- Conflict resolution
- Scheduling
- New hire onboarding
- Contract processing
- Multi-line phone systems
- Policy writing
- Client communication
- Orientation and training
Timeline
Administrator & Lab Technician
Discovery Health
08.2021 - 01.2022
Medical Front Office Coordinator
MVP Physical Therapy
10.2012 - 01.2021
Corporate Sales & Revenue Manager
Best Western Tacoma Dome Hotel & Evergreen Inn
01.2009 - 01.2010
Bachelor of Arts - Human Resources Management
Colorado State University
No Degree - Certification Medical Front Office Management
Tacoma Community College
Associate of Arts -
Clackamas Community College