Danielle Adelphia
Darien,IL
Summary
Highly motivated leader with a passion for customer service and team development that delivers results. Is an adaptable leader who through empathy, strong communication and problem-solving allows for a thriving culture based off a strong foundation. Recruits, trains, develops and manages a diverse inclusive culture of multilevel leaders with a focus on DE&I. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
12
12
years of professional experience
Work History
Store Manager
Victoria Secret
Aurora, IL
01.2018 - Current
- Drove top line sales and KPI's through 2021, ranking 117th in the company achieving Gold status
- Through merchant Equations was able to leverage inventory, merchandise and visual filters to increase lingerie business and drive profitability up 56% and earn additional merchandise.
- Created discipline culture that allowed for Omni customer Experience through people, product, processes and presentations . While increasing product availability to 98% YTD.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Lead change through company reconstruction through fostering a positive growth mindset in both actions and words that inspired individuals and team to deliver a shared vision and purpose.
- Deliver full cycle HR management support in talent life cycle; hiring, developing and retaining talented staff to create the best place to work and experience with a customer centric culture. Leveragesrages resources, insights and tools to take immediate deliberate actions to achieve results.
Store Manager
Victoria Secret
Bolingbrook, IL
01.2018 - 01.2019
- Lead district development through best at category of bras , focusing on maximizing talent growth, implementing selling behaviors, product knowledge and new company initiative through tool usage
- Facilitated learning labs Quarterly to district brand leaders that focused on using merchandising filter to create the most productivity out of real estate.
- Maximized sales and minimized shrinkage service and adherence to standard practices.
- Had 3 internal promotions through Optimized growth and development by building, motivating, and expanding skillset of brand leaders through consistent weekly follow-up conversations, positive guidance, and coaching on best practices
Store Manager
Victoria Secret
Burr Ridge, IL
01.2015 - 01.2018
- Drove top line sales through customer KPI's placing with the top 15% of company stores
- Through the ability to create role clarity in high performance selling culture to create an engaged customer centric team, that was an environment of selling professionals.
- Deployed highly collaborative, complex problem-solving, superior customer service, and crisis management skills to evaluate, address, and resolve customers issues/complains while efficiently manage day to day safety and de-escalation situations.
- Minimized variability between leaders in personal sales, brand leadership, and overall business insight
Selling Supervisor
Victoria's Secret
Oak Brook, IL
01.2014 - 12.2015
- Displayed out-of-the-box thinking skills for development and growth of a high-performance selling culture by offering specialized personal leadership while cultivating excellent buying environment in every activity on the floor.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Trained team members in successful strategies to meet operational and sales targets
- Executed exceptional collaborative approach, adaptability, confidence, and professional communication skill to interface with all levels of business clients while adjusting communication style to align with the audience.
Assistant Women's Soccer Coach
Benedictine University
Lisle, IL
01.2013 - 01.2014
- Coach collaborated strategies and executed strategies on the field to develop talent based off strength and opportunities
- Lead self development through taking on side projects to reinforce importance of community amongst student athletes.
- Facilitated group coaching sessions and provided individual coaching support.
- Built positive, productive training environments fostering team unity and camaraderie.
Assistant Women's Soccer Coach
Illinois Wesleyan University
Bloomington, IL
01.2011 - 01.2013
- Assisted as a coach and mentor that upheld the university's values and vision
- Executed a clearly defined philosophy of coaching and teaching of soccer and prepared the team for competition
- Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
- Was responsible for team building activities to build cohesiveness and rapport among the players
- Through strong organizational, communication, interpersonal, and leadership skills was able to recruit top talent athletes around the US to join the team.
- Managed calendars and coordinated travel arrangements and accommodation for team to optimize schedules.
Education
Bachelor of Science And/with Education Degree - History
Illinois State University
Normal, IL06.2012
Skills
- DE&I leader
- Inventory Management
- Business, Sales & Loyalty Management
- Hiring, Training, & Leadership
- KPIs, Metrics & Performance Management
- Coach and development
- People/Payroll Management
- Team Leadership
- Time Management
- Merchandising
Timeline
Store Manager
Victoria Secret
01.2018 - Current
Store Manager
Victoria Secret
01.2018 - 01.2019
Store Manager
Victoria Secret
01.2015 - 01.2018
Selling Supervisor
Victoria's Secret
01.2014 - 12.2015
Assistant Women's Soccer Coach
Benedictine University
01.2013 - 01.2014
Assistant Women's Soccer Coach
Illinois Wesleyan University
01.2011 - 01.2013
Bachelor of Science And/with Education Degree - History
Illinois State University