Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Almaguer

Cibolo,TX

Summary

Dynamic Asset Protection Operations Coach at Walmart skilled in problem-solving, root cause analysis and operations management with a proven track record in training and mentoring teams. Authoritative and clear communicator with enthusiastic style and insightful approach, I enhanced team performance, achieved operational excellence, and reduced shrink.

Overview

6
6
years of professional experience

Work History

Asset Protection Operations Coach

Walmart
03.2023 - Current
  • Oversaw the training, certification, and mentorship of over 20 new personnel hired to fulfill various asset protection roles across the Market 87.
  • Revamped existing job-specific competencies and task outlines to reflect current operating standards for APOCs and APTLs in the Market 87.
  • Presented training material to Team Leads, Coaches, and Store Managers over Front End shrink as the AP SME for Market 87's Shrink School.
  • Established open and professional relationships with team members improve execution of process standards and to achieve productive resolutions for various issues.

Asset Protection Team Lead

Walmart
08.2022 - 02.2023
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Cultivated positive relationships with vendors to deliver timely and accurate supply of services and merchandise.
  • Conducted regular reviews of AP operations utilizing multiple reports and identified areas for improvement or additional training.

Asset Protection Investigator

Walmart
07.2021 - 08.2022
  • Viewed store CCTV, alarm and exception reporting systems to monitor activity and detect theft.
  • Represented company in court proceedings to offer testimony and support with a theft conviction.
  • Identified, reported and resolved safety issues, inventory shortages, cash handling concerns and theft.
  • Investigated and apprehended shoplifters, strictly following SOP, to reduce loss and deter additional attempts.
  • Successfully trained three new APIs on SOPs and to accurately identify, surveil, and approach shoplifters.
  • Top API in identifying internal thefts in 2 markets.

Front End Team Lead

Walmart
07.2019 - 07.2020
  • Developed employees and trained on methods for handling various aspects of sales, complicated issues, difficult customers and identifying risk behaviors.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets while reducing cash loss.
  • Researched and investigated cash shortages and averages to identify gaps in the cash handling process.

Education

European History

American Public University
Charles Town, WV

Skills

  • Problem-solving aptitude
  • Adaptability and flexibility
  • Decision-making
  • Effective communication
  • Operations management
  • Self motivation
  • Skill building

Timeline

Asset Protection Operations Coach

Walmart
03.2023 - Current

Asset Protection Team Lead

Walmart
08.2022 - 02.2023

Asset Protection Investigator

Walmart
07.2021 - 08.2022

Front End Team Lead

Walmart
07.2019 - 07.2020

European History

American Public University

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