Danielle Amos

• I assist Learning Specialists throughout Trainees' coaching by facilitating the learning of curriculum and transitions between activities, assisting with technical or access issues, leading breakout sessions with Trainees, and monitoring various administrative tasks (e.g., attendance, breaks, etc.).
• I help coach and mentor newly hired employees by their communications skills and provide guidance and feedback on Nordstrom system processes throughout the coaching process.
• I monitor various Nordstrom credit card accounts such as statement analysis, fraudulent activity, account payments, and anything else customer's may need help with.

• I maintained communication between the client and their monitoring authority regarding reports on the client's use of the interlock device.
• I assisted our clients through customer service phone calls that helped resolve issues they faced with the company's services (e.g., billing summaries, technical issues, and data entry).

• I helped provide in-home supportive services for parents and caregivers by working on a one-on-one basis with children who had developmental disabilities.

• I electronically processed and stored client paperwork.

I screened phone calls and directed them to the appropriate individual and/or department.