Danielle Amos
Oakdale,MN
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Lead Server
Mikes Corner Cafe
Maplewood, MN
08.2020 - 09.2026
- Participated in training sessions for new staff, sharing knowledge on procedures and best practices.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
- Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
- Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Provided valuable feedback on potential improvements to restaurant operations based on firsthand experience as a lead server.
Server
Perkins Family Restaurant
Woodbury, MN
08.2014 - 09.2019
- Delivered exceptional customer service in fast-paced dining environment.
- Processed payments accurately using point-of-sale systems.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Education
GED -
Tartan High School
Oakdale, MNSkills
- Problem-solving
- Attention to detail
- Team leadership
- Positive and friendly attitude
- Task delegation
- Staff supervision
- Staff training
- Guest relations
Timeline
Lead Server
Mikes Corner Cafe
08.2020 - 09.2026
Server
Perkins Family Restaurant
08.2014 - 09.2019
GED -
Tartan High School