Summary
Overview
Work History
Education
Skills
Certification
Assessments
Personal Information
Timeline
Generic

Danielle Andrews

Atlanta,TX

Summary

I have a background of being a leader. Any job that i have ever had I have always excelled into some form of management. My eagerness to learn and succeed supersedes anything else.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Supervisor

Teleperformance
11.2020 - Current
  • I started this job in November 30 2020
  • Within 2 weeks of being in production I was able to close my own cases and work independently
  • A few months later I was promoted to a Subject Matter Expert and then from there to my current position which is a Supervisor
  • I am responsible for 13 agents
  • I have to listen to calls, come up with game plans for the week, make sure I am doing evaluations coaching's and monitors on each agent as well as taking escalation calls.

Assistant Manager

Sonic Drive-In
04.2017 - 06.2018
  • I was the assistant manager of the store i had to maintain a functioning workplace and keep others happy .

Assistant Manager

Domino's Pizza
03.2017 - 04.2017

Assistant Manager

Burger King
01.2016 - 03.2017

Assembly Line Worker

Pilgrim's Pride
03.2014 - 06.2014

Education

Skills

  • Management (10 years)
  • Training (10 years)
  • Sales (10 years)
  • Inventory (10 years)
  • Scheduling (5 years)
  • Assistant Manager Experience (10 years)
  • Supervising Experience (6 years)
  • Store Management Experience
  • Cash Handling (10 years)
  • Leadership (10 years)
  • Inventory Control (5 years)
  • Communication skills

Certification

Food Handler Certification

Assessments

  • Customer focus & orientation, Highly Proficient, 11/01/20, Responding to customer situations with sensitivity
  • Customer service, Highly Proficient, 06/01/22, Identifying and resolving common customer issues
  • Call center customer service, Proficient, 06/01/22, Demonstrating customer service skills in a call center setting

Personal Information

Relocation: Anywhere

Timeline

Supervisor

Teleperformance
11.2020 - Current

Assistant Manager

Sonic Drive-In
04.2017 - 06.2018

Assistant Manager

Domino's Pizza
03.2017 - 04.2017

Assistant Manager

Burger King
01.2016 - 03.2017

Assembly Line Worker

Pilgrim's Pride
03.2014 - 06.2014

Danielle Andrews