I have a background of being a leader. Any job that i have ever had I have always excelled into some form of management. My eagerness to learn and succeed supersedes anything else.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Supervisor
Teleperformance
11.2020 - Current
I started this job in November 30 2020
Within 2 weeks of being in production I was able to close my own cases and work independently
A few months later I was promoted to a Subject Matter Expert and then from there to my current position which is a Supervisor
I am responsible for 13 agents
I have to listen to calls, come up with game plans for the week, make sure I am doing evaluations coaching's and monitors on each agent as well as taking escalation calls.
Assistant Manager
Sonic Drive-In
04.2017 - 06.2018
I was the assistant manager of the store i had to maintain a functioning workplace and keep others happy .
Assistant Manager
Domino's Pizza
03.2017 - 04.2017
Assistant Manager
Burger King
01.2016 - 03.2017
Assembly Line Worker
Pilgrim's Pride
03.2014 - 06.2014
Education
Skills
Management (10 years)
Training (10 years)
Sales (10 years)
Inventory (10 years)
Scheduling (5 years)
Assistant Manager Experience (10 years)
Supervising Experience (6 years)
Store Management Experience
Cash Handling (10 years)
Leadership (10 years)
Inventory Control (5 years)
Communication skills
Certification
Food Handler Certification
Assessments
Customer focus & orientation, Highly Proficient, 11/01/20, Responding to customer situations with sensitivity
Customer service, Highly Proficient, 06/01/22, Identifying and resolving common customer issues
Call center customer service, Proficient, 06/01/22, Demonstrating customer service skills in a call center setting