DANIELLE ANDREWS
Green Bay,WI
Summary
Dynamic and resourceful System Administrator dedicated to driving efficiency and innovation in fast-paced environments. Expertise in developing and implementing solutions that align with business growth, enhance organizational development, and optimize system and network performance. Proficient in identifying and resolving complex issues, with a strong track record of managing systems, projects, and teams across diverse IT landscapes. Committed to leveraging technical skills and strategic thinking to contribute to organizational success.
Overview
30
30
years of professional experience
Work History
System Administrator
Waterloo School District
08.2024 - 10.2025
- Maintain Information Technology Systems, including Operating System, Patching, Hardware, Firmware, Upgrades. Provide hardware and software updates to Chromebooks devices. Manage user account access, configuration, and setup. Provide support for backup and recovery methods. Install network hardware and remove old hardware, switches and access points. Maintain Firewall rules. Implement and maintain Zenworks MDM and IOS MDM.
- Managed approximately 20 incoming calls, and emails per day from staff and students.
System Administrator
Transmotion LLC
03.2023 - 08.2024
- Maintained Firewalls, switches, access points, virtual servers, desktops, printers, and handheld equipment. Installed 18 network switches to remote sites, and implemented VLANS, quality of services policies, new firewall policies based of the existing threat landscape for the manufacturing industry. Upgrade Fortinet Analyzers, Firewall firmware, switch and access point firmware. Implemented Fortitokens and additional security zones to segment network traffic. Maintained new server installs and migrations. Implemented In tune policies for Handheld devices.
IT Technician
Salm Partners, LLC
06.2021 - 05.2022
- Answer radio calls regarding production floor computer equipment problems. Order Inventory Parts and replace printer parts. Install new desktop and laptop computers. Created Inventory Database and maintained inventory in SharePoint. Patched existing Windows workstations. Created a Knowledge Base in One Note and added supporting documentation.
Engineer
Heartland Business Systems
07.2019 - 03.2021
- Troubleshoot basic networking issues with switches, routers, firewalls, and wireless devices. Monitor Backup Jobs. Monitor various devices with alerting software applications, respond to alerts and correct problem. Office 365 Provisioning. Active Directory Management, adding users, deleting, disabling, modifying group policy and security groups, adding and removing computers. Remediating Virus and Malware infections. Troubleshooting Office 365 and various software packages. Reviewing Patch Management reports and remediating clients that need to be brought up to date. Troubleshooting mobile phones, IPADS, Tablets, Scan Guns, Printers. Troubleshoot Windows and Mac computers. Schedule task and jobs to maintain health of systems.
Customer Service Specialist
Humana
03.2019 - 07.2019
- Executed research and problem resolution and handled cases from participant call center. Provides support for Commercial Medical Plans. Followed up with insured individuals regarding premium and deductibles payments. Reviewed files to determine current status of claim and to develop a plan of action. Collaborated with other claim department to resolve claim problems. Participated in Customer Service Training course. Handle incoming calls for Medical Insurance, respond to simple questions, and route calls to the proper support team and improving my role as I enhance my customer service abilities and acquire additional knowledge
Residential Lawn Specialist
TruGreen
03.2019 - 02.2017
- Obtained CT Certified Operational Pesticide Applicator. Cover areas to specified depths with pesticides, applying knowledge of weather conditions, droplet size, elevation to distance ratios and obstructions. Lift, push, and swing nozzles, hoses, and tubes to direct spray over designated areas. Clean or service lawn spreader equipment, inspect vehicle, complete fill sheets, load product on the truck. Friendly and enthusiastic, and professional demeanor at all times.
Senior System Administrator
Fort Howard, Fort James, Georgia Pacific
06.1995 - 02.2016
- Responsible for Server Administrations task including: User accounts, security groups, file sharing, permission maintenance, group policy, dhcp, dns, scripting, patching, antivirus, file server, print, sql database services, various manufacturing applications, vmware administration, backup and restore procedures, and development documentation for future IT uses. Managed 75-100 Physical and Virtual servers at the multiple sites. Responsible for resolving day to day hardware and software issues including desktop and network administration. Responsible for purchasing server hardware and software, storage, managed the Server Infrastructure budget and planning for the site. Troubleshoot mobile devices, workstation deployments, upgrades, and complex networking issues. Defined server patching procedures and implemented processes. Apply process and incident management, change management, capacity management, provided feed back, training and by implementing knowledge transfer, documentation, and cross training, supported them by encouraging them and valuing their input. Established a strong relationship with business relationship managers by regularly communicating with them and requesting them to encourage their customers to leverage infrastructure services to solve business needs. Facilitated RCA for system outages, responsible for mitigating and impact containment from events and coordination of remediation efforts. Proactively implemented system monitoring solutions for Servers, Networks, Critical Infrastructure at two sites.
Education
Specialist Associates Degree - Microcomputer
Northeast Wisconsin Technical College
Skills
- System upgrades
- System monitoring
- Windows administration
- Desktop troubleshooting
- Server management
- VoIP systems
- Permissions and Access control
- Analytical and methodical
- Firewall management
- Technical analysis
- Team collaboration
- Application configuration
- Attention to detail
- Remote conferencing support
- IP addressing and subnetting
- LAN and WAN control
- Cloud management
- Network security
- Active directory
- Patch management
- End point configurations
- Project management
- Hardware provision management
Timeline
System Administrator
Waterloo School District
08.2024 - 10.2025
System Administrator
Transmotion LLC
03.2023 - 08.2024
IT Technician
Salm Partners, LLC
06.2021 - 05.2022
Engineer
Heartland Business Systems
07.2019 - 03.2021
Customer Service Specialist
Humana
03.2019 - 07.2019
Residential Lawn Specialist
TruGreen
03.2019 - 02.2017
Senior System Administrator
Fort Howard, Fort James, Georgia Pacific
06.1995 - 02.2016
Specialist Associates Degree - Microcomputer
Northeast Wisconsin Technical College