Open To Work
Danielle Andrews
Fort Myers,FL
Work Preference
Summary
Dynamic server and bartender with a strong work ethic and exceptional customer service skills, honed at LaPlaya Golf Club. Proven ability to enhance guest experiences through suggestive selling and effective team collaboration, consistently achieving high customer satisfaction ratings. Adept at cash handling and maintaining a professional appearance in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Server/Bartender
LaPlaya Golf Club
Naples
03.2023 - 12.2025
- Facilitated outstanding customer experiences to enhance satisfaction in fast-paced restaurant setting.
- Provided comprehensive menu insights to enhance overall guest satisfaction.
- Coordinated with kitchen personnel to ensure prompt and efficient food service.
- Maintained organized table settings and cleanliness to enhance guest experience.
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with menu knowledge to enhance guest dining experience.
- Collaborated with kitchen staff to ensure timely food delivery.
- Processed orders accurately using point-of-sale system.
- Managed table settings and cleanliness to uphold club standards.
- Trained new team members on service protocols and procedures.
- Resolved guest concerns promptly to maintain satisfaction levels.
- Supported special events by coordinating service logistics and staffing needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Streamlined order-taking process to minimize wait times for diners.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Built rapport with guests to enhance their dining experience and encourage return visits.
Server/Bartender
Wildcat Run Country Club
Naples, FL
01.2021 - 03.2023
- Provided exceptional customer service in high-volume dining environment.
- Managed tables efficiently, ensuring timely order delivery and guest satisfaction.
- Assisted in training new staff on restaurant protocols and service techniques.
- Collaborated with kitchen staff to accommodate special dietary requests and preferences.
- Handled cash transactions accurately, processing payments and managing receipts.
- Developed strong rapport with regular patrons, fostering loyalty and repeat visits.
- Monitored inventory levels, assisting in ordering supplies to meet demand fluctuations.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Bartender
Barefoot Beach Club
Bonita Springs, FL
01.2019 - 04.2021
- Prepared and served a variety of cocktails and beverages to enhance customer experience.
- Maintained cleanliness and organization of bar area to comply with health standards.
- Engaged with customers to provide personalized service, fostering repeat business.
- Managed inventory levels, ordering supplies as needed to ensure efficient operations.
- Trained new staff on bar procedures and customer service best practices.
- Developed seasonal drink menus, incorporating current trends and customer preferences.
- Resolved customer complaints swiftly, ensuring satisfaction and loyalty retention.
- Collaborated with kitchen staff to create pairings that complemented menu offerings.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
Criminal Justice
Edison State College
Fort Myers, FLSkills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Professional appearance
Memory retention
Customer service
Safe food handling
Service prioritization
Team collaboration
Food safety practices
Performance improvement
Suggestive selling
Point of sale operation
Accomplishments
I enjoy giving guest the "wow" experience that they deserve while shopping.
Timeline
Server/Bartender
LaPlaya Golf Club
03.2023 - 12.2025
Server/Bartender
Wildcat Run Country Club
01.2021 - 03.2023
Bartender
Barefoot Beach Club
01.2019 - 04.2021
Criminal Justice
Edison State College