Danielle Balch
Louisville,KY
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Awesome at selling the next best thing to increase sales.
Overview
10
10
years of professional experience
Work History
Server
Double Dogs
Louisville, KY
02.2020 - Current
- I serve food, and drinks to 6+ tables. In a fast paced environment, I am responsible for 30+ customers orders and satisfaction.
- I work in a team working environment. We help deliver food/drinks to each other's tables, keep the back of the restaurant clean, deliver ice bins, and communicate needs to other servers, management, dish, hosts, and kitchen staff.
- I thrive in a fast paced, high pressure environment while smiling and staying positive. I enjoy satisfying customers and coworkers needs and wants.
- I have experience helping bartenders restock, and completing high volume drink orders. I am capable of moving kegs, barstools, and carrying 20+ lbs
- Follow health safety guidelines when preparing and serving food products.
- Perform opening and closing duties such as setting up the dining area, restocking supplies.
- I interact with customer’s pets. I bring them water and treats when I have time.
Lead Receptionist
Louisville Cardiology Group
Louisville, KY
04.2017 - 03.2020
- Greeted and checked in patients for an office that consumed 20+ doctors. This means I was greeting 80+ patients a day. This office was fast paced, high volume.
- Created daily shift schedules for subordinate receptionists based on workload demand.
- Responsible to call codes and intercom alerts if needed. Rushed patients to the first and only, “Cardiac Stress Unit”.
- CPR certified, and able to recognize signs of stroke, cardiac arrest etc.
- Responsible for making sure all insurance information was correct for claims, while being on time for doctors’ schedules.
- Trained teams of associates how to use “Epic” database and Microsoft Documents.
- Updated customer databases with accurate contact information as needed.
- Ensured that the reception area was kept clean at all times by performing light cleaning duties such as dusting furniture or vacuuming carpets periodically.
- Answered incoming telephone calls promptly and directed them to the appropriate personnel or department.
- Scanned patients’ signed documents, insurance cards, etc.
Optometrist Technician
Fiona Boak Optometrist
Louisville, KY
02.2015 - 03.2017
- Maintained accurate records of all patient visits in electronic health record system.
- Greeted, and organized patients’ files consuming address, insurance, and documents.
- Performed preliminary eye exams, including visual acuity tests and color vision tests.
- Measured intraocular pressure using tonometer.
- Measured contacts, glasses for patients needs.
- Restocked/organized contacts, glasses, solutions.
- Responsible for contact/ solution orders.
- Taught patients how to apply contacts to eyes. Also taught how to take care of eye health, and contacts.
Education
Yoga Teacher Association
Louisville, KY03-2021
High School Diploma -
Louisville Male Traditional High School
Louisville, KY05-2014
Some College (No Degree) -
Jefferson Community And Technical College
Louisville, KYSkills
- Smiling, Happy attitude
- Positive and professional
- Performs well under pressure, and high volume
- Strong, Hustling Ethic
- Menu knowledge
- Order Accuracy
- Cash Handling
- Food safety understanding
- Liquor, wine, and food service
- Professional Appearance
- Order Management
Timeline
Server
Double Dogs
02.2020 - Current
Lead Receptionist
Louisville Cardiology Group
04.2017 - 03.2020
Optometrist Technician
Fiona Boak Optometrist
02.2015 - 03.2017
Yoga Teacher Association
High School Diploma -
Louisville Male Traditional High School
Some College (No Degree) -
Jefferson Community And Technical College