Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Zachary Knochen

Cornwall

Summary

Dynamic customer service professional with a proven track record at Nike Factory Store, recognized as Monthly MVP for outstanding performance. Adept at problem-solving and de-escalation, I leverage strong communication skills to enhance customer satisfaction. Tech-savvy and dependable, I thrive in fast-paced environments, consistently delivering exceptional results.

Overview

9
9
years of professional experience

Work History

Cashier

Nike Factory Store
04.2023 - Current
  • Delivered exceptional customer service, ensuring a seamless checkout experience while addressing consumer concerns with professionalism and patience.


  • Thrived in a fast-paced, high-traffic retail environment, processing hundreds of transactions daily with accuracy and efficiency.


  • Expert in resolving customer issues, handling exchanges, returns, and product inquiries with in-depth knowledge of Nike merchandise and policies.


  • Skilled in de-escalating tense situations, using active listening and problem-solving to turn negative interactions into positive brand experiences.


  • Recognized multiple times as Monthly MVP for outstanding performance, teamwork, and dedication to customer satisfaction.


  • Highly personable and approachable, fostering strong relationships with customers and colleagues alike.


  • A trusted anchor amongst peers—frequently sought out for guidance and support in resolving issues, answering questions, and ensuring smooth store operations.


  • Assisted in training new team members, reinforcing best practices in customer service, cash handling, and operational procedures.


  • Adapted quickly to changing demands, from handling rush-hour crowds to assisting with store merchandising and floor support when needed.

Delivery Driver

Doordash
07.2020 - 02.2022
  • Completed on-time deliveries by choosing best and most efficient routes.


  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.


  • Provided primary customer support to internal and external customers.

File Clerk

Perla Associates
05.2016 - 02.2017
  • Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.

Education

Bachelor of Arts - Psychology

SUNY Empire State College
Saratoga Springs, NY
12-2024

High School Diploma -

Cornwall Central High School
New Windsor
06-2020

Skills

  • Exceptional Customer Service – Naturally patient, personable, and friendly, ensuring every customer interaction is positive and memorable
  • Positive & Engaging Attitude – Always maintains a warm demeanor and welcoming presence, putting a smile on my face every shift and uplifting those around me
  • Strong Communication & De-escalation – Skilled in turning any situation around, handling concerns with kindness and professionalism to leave customers happy and smiling
  • Tech-Savvy – Highly proficient in computer and phone usage, quickly adapting to new systems and technology
  • Social Media & Digital Engagement – Well-versed in content creation, posting on platforms in a creative and engaging way to maximize reach, garner views, and build a positive following
  • Dependable & Approachable – A trusted team member that peers rely on for guidance, support, and maintaining a smooth workflow
  • Creative Thinker & Problem Solver – Able to approach challenges with innovative solutions, whether in customer interactions, social media content, or workplace efficiency

Interests

  • Film & Television – Enjoy analyzing and diving deep into movies and TV shows, exploring storytelling, cinematography, and cultural impact


  • Music & Pop Culture – Passionate about discovering new music, following trends in the entertainment industry, and staying engaged with the pop culture world


  • Video Games – Enthusiastic gamer who appreciates immersive storytelling, gameplay mechanics, and the evolving gaming landscape


  • Sports & Basketball – Actively keep up with sports, enjoy playing basketball, and follow major leagues and events


  • Social Media & Video Editing – Love creating and posting engaging content, editing videos, and building a positive online presence

Timeline

Cashier

Nike Factory Store
04.2023 - Current

Delivery Driver

Doordash
07.2020 - 02.2022

File Clerk

Perla Associates
05.2016 - 02.2017

Bachelor of Arts - Psychology

SUNY Empire State College

High School Diploma -

Cornwall Central High School

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Zachary Knochen