Danielle Baltes
San Diego,CA
Summary
Versatile leader skilled in visual merchandising and customer service. Proven ability to analyze sales data, enhance employee performance, and adapt strategies to meet evolving business needs, ensuring improved departmental outcomes.
Overview
13
13
years of professional experience
Work History
Department Manager
Nordstrom
UTC San Diego
10.2023 - Current
- Implemented visual merchandising strategies and standards, resulting in improved customer engagement and sales performance.
- Led Grow Connects, providing constructive and positive feedback to foster employee development and growth within the team.
- Analyzed weekly/monthly sales reports to optimize product placement and improve department performance.
- Coordinated with vendors to support training initiatives for sales employees, aided in refreshing floor layouts and energized sales contests, driving brand engagement and sales.
- Promoted one sales employee to ADM role. Assisted one RLTP candidate in being offered ADM role. Facilitated the transition of one sales employee to premium stylist. Supported one sales employee in securing a summer 2026 internship as a NMG intern. Guided one sales employee to a Beauty GWP project coordinator position.
Assistant Department Manager
Nordstrom
Fashion Valley San Diego
03.2022 - 10.2023
- Oversaw daily operations within the department, ensuring tasks were completed accurately and on time by upholding and maintaining backstock standards, effective floor watching and communication with manager and co-assistants.
- Worked actively with department manager to create daily and weekly sales plans based on weekly sales trends.
- Owned and successfully completely multiple inventory's with an emphasis on accuracy of inventory health.
Interim Department Manager
Nordstrom Rack
Carmel Mountain San Diego
10.2022 - 05.2023
- Facilitated promotion of ADM into a DM role and advanced one sales employee to an ADM position.
- Able to maintain Rack Playbook and backstock standards while in a fast paced, high unit environment including a holiday season.
- Developed and executed creative motivational initiatives to drive team performance and meet daily sales targets for a team that didn't earn commission.
Assistant Department Manager
Nordstrom Rack
Multiple Locations
10.2019 - 03.2022
- Trained new employees on company policies through the Four Moments of Truth and the Rack Playbook.
- Demonstrated adaptability by being curious and everchanging and taking on additional responsibilities when necessary, showcasing leadership potential beyond the assistant level position.
- Oversaw daily operations including running new product onto the floor, time and attendance verification, supporting the bay with fast checkout and ensuring tasks were completed accurately and on time.
Sales Associate
Nordstrom Rack
Carmel Mountain San Diego
04.2013 - 10.2019
- Assisted in merchandise presentation, ensuring appealing displays aligned with brand standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Science - Child And Family Development
San Diego State University
San Diego, CA05-2018
Associate of Science - Early Childhood Education
San Diego Miramar College
San Diego, CA05-2016
Skills
- Business development and planning
- Visual merchandising
- Adaptability and flexibility
- Teamwork and collaboration
Accomplishments
Q3 2019 Allstar
Nordstrom Rack Carmel Mountain
Q1 Cash Call Nominee 2024
Nordstrom UTC
Anniversary Cash Nominee 2025
Nordstrom UTC
Timeline
Department Manager
Nordstrom
10.2023 - Current
Interim Department Manager
Nordstrom Rack
10.2022 - 05.2023
Assistant Department Manager
Nordstrom
03.2022 - 10.2023
Assistant Department Manager
Nordstrom Rack
10.2019 - 03.2022
Sales Associate
Nordstrom Rack
04.2013 - 10.2019
Bachelor of Science - Child And Family Development
San Diego State University
Associate of Science - Early Childhood Education
San Diego Miramar College