DANIELLE BAYER
OceanFirst Bank
Matawan,NJ
1
Language
7
years of professional experience
Client Support Senior Associate with 5 years of expertise in technical and financial support roles, recognized for advanced troubleshooting, critical thinking and customer service. Enhances customer satisfaction and retention through efficient process implementation and team collaboration. Excels in risk assessment and innovative problem-solving to drive company goals forward. Dedicated banking professional with over 5 years of experience in cash handling and customer service. Strong interpersonal skills, adept at building lasting relationships with customers and resolving inquiries.
Work History
Universal Personal Banker
3 Months- Developed strong customer relationships to enhance client retention and satisfaction.
- Assisted clients in selecting appropriate financial products based on individual needs and goals.
- Streamlined account opening processes, improving efficiency and reducing wait times for customers.
- Promoted financial products by maintaining excellent service offering knowledge.
- Monitored customer accounts to detect irregularities or suspicious activity.
- The ability to cross-sell products and generate referrals, enhancing customer engagement and branch success.
Bank Teller
11 Months- Processed customer transactions efficiently, ensuring accuracy in cash handling and recordkeeping.
- Assisted customers with account inquiries, providing exceptional service and resolving issues promptly.
- Maintained compliance with banking regulations while performing daily operations and reporting discrepancies.
- Collaborated with team members to streamline workflow processes, enhancing overall branch efficiency.
- Counted, verified and handled bank deposits and armored car transactions.
- Orders Cash and Supplies
- Prepares reports monthly for audits
Bank Teller
4 Months- Dedicated bank teller with years of experience in customer service and financial transactions.
- Proficient in processing deposits, withdrawals, and account inquiries while ensuring accuracy and compliance.
- Skilled in identifying customer needs and providing tailored banking solutions to enhance their experience.
- Maintained accurate cash drawer balances throughout shifts to ensure financial integrity.
- Assisted customers with account inquiries and resolved issues promptly.
Laid Off/ Maternity
1 Year 1 MonthClient Technical Support Senior Associate
1 Year 11 Months- Resolve technical issues promptly, enhancing customer satisfaction and retention.
- Implement knowledge-based resources, reducing ticket resolution time.
- Communicate consistently with clients, ensuring timely issue resolution.
- Streamline support processes, leading to faster resolutions and improved satisfaction.
- Enhanced customer satisfaction through efficient issue resolution and effective communication strategies.
- Managed over 15 Cases a day.
Banking Associate
10 Months- Processed invoices and managed check handling, ensuring accurate and timely financial transactions.
- Monitored account activities to identify and report suspicious transactions, reducing risk exposure.
- Implemented strategies to enhance profitability and mitigate risks, achieving measurable improvements.
- Handled bank deposits and armored car transactions, ensuring security and accuracy.
- Collaborated with compliance team to maintain financial integrity, prevent fraudulent activities, maintaining payroll records and knowledge of payroll systems.
- Assisted in account management and maintained client relationships through effective communication.
Bank Teller
1 Year 9 Months- Completed account transactions accurately, ensuring customer satisfaction and confidentiality.
- Provided exceptional customer service, resulting in positive feedback and repeat business.
- Managed cash transactions, maintained detailed records, ensuring compliance and accuracy.
- Verified endorsements and balanced cash drawers, reducing errors and discrepancies.
- Handled cash efficiently, maintaining a balanced drawer and minimizing discrepancies.
- Processed customer transactions efficiently while ensuring compliance with bank policies.
Education
Bachelor of Science - Finance
Associate of Science - Homeland Security
High School Diploma
Skills
Money handling
Client relationship building
Customer service
Data entry
Problem resolution
Professionalism and courtesy
Attention to detail
Languages
English | Advanced
Timeline
Universal Personal Banker
Ocean First Bank
05.2026 - CurrentRead More
Bank Teller
OceanFirst Bank
09.2025 - CurrentRead More
Bank Teller
Santander
05.2025 - 09.2025Read More
Laid Off/ Maternity
04.2024 - 05.2025Read More
Client Technical Support Senior Associate
Fiserv
05.2022 - 04.2024Read More
Banking Associate
Allied Beverage Group
07.2021 - 05.2022Read More
Bank Teller
TD Bank
10.2019 - 07.2021Read More
School of Business NJCU
Bachelor of Science from Finance
Read More
Middlesex County College
Associate of Science from Homeland Security
Read More
Old Bridge High School
High School Diploma
Read More