Danielle Bednar
Summary
Proven leader in optimizing operations and enhancing team performance, notably at Optum, UnitedHealth Group. Expert in complex problem-solving and staff development, achieving consistent target surpassing results. Spearheaded innovative strategies, boosting efficiency and employee skill sets, with a keen focus on achieving over 90% success in project completions and performance improvements.
Overview
37
37
years of professional experience
Work History
Client Performance Leader
Optum, UnitedHealth Group
Pittsburgh, PA
01.1995 - Current
- Optimized workflow processes for increased efficiency and better resource allocation.
- Implemented innovative strategies to improve overall team performance and exceed company targets consistently.
- Conducted performance evaluations to identify areas of improvement and create personalized development plans for employees.
- Streamlined project management processes, resulting in timely completion of tasks and higher success rates.
- Managed cross-functional teams effectively, ensuring seamless coordination between departments during critical projects or campaigns.
- Developed employee skills through targeted training programs for improved performance results.
Instructor
Allegheny County Community College
Pittsburgh, PA
01.1995 - 01.1997
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
- Provided adult life long learning courses on Physician billing concepts.
Office Manager
Cranberry Family Practice
Cranberry, PA
07.1991 - 12.1995
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Addressed and remedied all patient or team member issues.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
Physician Billing Associate
Allegheny General Hospital
Pittsburgh, PA
06.1990 - 07.1991
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
- Managed account receivables reports for 200 physicians, followed up with third party payers on outstanding balances to obtain timely payment.
Team Leader
Med-Check Laboratories
Pittsburgh, PA
01.1987 - 06.1990
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Conducted training and mentored team members to promote productivity and commitment to timely entry of medical billing.
- Held weekly team meetings to inform team members on company news and updates.
- Acted as a liaison between team members and upper management to facilitate communication and ensure alignment with company objectives.
- Managed team workload to reach production targets.
Education
Certificate - Administrative Assistance And Secretarial Science
Sawyer School
Pittsburgh, PA05.1984
Skills
- Team Management
- Task Delegation
- Operations Management
- Performance Appraisal
- Complex Problem-Solving
- Staff Training and Development
Timeline
Client Performance Leader
Optum, UnitedHealth Group
01.1995 - Current
Instructor
Allegheny County Community College
01.1995 - 01.1997
Office Manager
Cranberry Family Practice
07.1991 - 12.1995
Physician Billing Associate
Allegheny General Hospital
06.1990 - 07.1991
Team Leader
Med-Check Laboratories
01.1987 - 06.1990
Certificate - Administrative Assistance And Secretarial Science
Sawyer School