Danielle Benedia
Plainfield,IL
Summary
Self-motivated and reliable. A hands-on learner and a team player with excellent interpersonal communication skills and attention to detail. Dedicated to increasing growth by providing excellent customer experience with the highest level of integrity.
Overview
7
7
years of professional experience
Work History
Administrative and Sales Representative
Verizon Authorized Reseller
Woodridge, IL
08.2024 - Current
- Account Management: Overseeing consumer and business accounts, ensuring accurate billing and sales transactions
- Sales Experience: Maintaining a 35% closing percentage, increasing location's revenue in the last two quarters
- Customer Relations: Entrusted with managing critical financial escalations to maintain client retention and satisfaction
- Office Management: Handling daily operations such as appointment scheduling, inventory management, and cleaning procedure
- Recognition: Honored regionally for exceeding targeted expectations in sales growth for the last quarter
Customer Service and Sales Professional
European Wax Center
Mesa, AZ
11.2022 - 04.2024
- Targeted Growth: Top performing sales associate for 14 consecutive months while maintaining an average closing percentage of 42%
- Sales Consulting: Coached and mentored sales teams at multiple locations on transaction techniques and best business practices
- Client Relations: Addressed customer concerns with empathy and understanding which resulted in consistent positive feedback from clients
- Recognition: Invited to speak on a panel and share sales strategies and gold standards at regional training seminar
Client Service and Sales Specialist
StretchLab
Gilbert, AZ
12.2020 - 10.2022
- Sales Negotiations: Maintained an average conversion percentage of 40%
- Business Development: Increased start-up company volume by 35% within 6 months through retention, organic growth, and new buisness
- Office Management: Handled daily operations of expanding employee schedules, opening and closing procedures, and monitored cash drawers
- Recruiting: Interviewed and trained candidates at two sites for sales positions
Top Performing Sales Representative
Massage Envy
Shorewood, IL
07.2018 - 07.2019
- Sales Experience: Sustained an average closing percentage of 35% through transparent communication with clients
- Consumer Administration: Tasked with professionally contacting overdue clients while collecting payments.
- Financial Management: Oversaw cash drawers, recurring payments, promotional sales, and gift card usage
- Recognition: Awarded for top Wellness Advisor of the year, after 6 months of employment, for the Chicago region, extending to 21 locations in 2018
Education
Psychology/General Studies -
Chandler-Gilbert Community College
Gilbert, AZ01.2014
Diploma -
Gilbert Christian High School
Gilbert, AZ01.2012
Professional Makeup Artist -
Maxima School of Makeup Artistry
Scottsdale, AZ01.2017
Skills
Administrative:
Schedule management, data entry, financial accounting, record-keeping
Sales Proficiency:
Strategic approach, analytical thinker, active listening, client retention
Customer Care:
Detail oriented, time management, focused retention, exceptional verbal and written communication, emotional intelligence
Hobbies and Interests
I enjoy cooking meals, working out, spending time with my pets, and exploring the outdoors. Although, family is of utmost importance to me.
Timeline
Administrative and Sales Representative
Verizon Authorized Reseller
08.2024 - Current
Customer Service and Sales Professional
European Wax Center
11.2022 - 04.2024
Client Service and Sales Specialist
StretchLab
12.2020 - 10.2022
Top Performing Sales Representative
Massage Envy
07.2018 - 07.2019
Psychology/General Studies -
Chandler-Gilbert Community College
Diploma -
Gilbert Christian High School
Professional Makeup Artist -
Maxima School of Makeup Artistry
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