Danielle Bennett
Shelburn,IN
Summary
Seasoned Manager bringing over 20 years of Human Resource, Employee Relations, Restaurant, and Guest Service experience. Empowering leader with passion for hiring, training, and developing teams with focus on exceptional service delivery and customer satisfaction along with employee growth and retention.
Overview
13
13
years of professional experience
Work History
Service Manager
Texas Roadhouse Restaurant
2020.07 - Current
- Developed and maintained positive relationships with customers to build rapport and trust
- Hired, trained and supervised team of over 45 service staff members to meet business goals
- Recruited, interviewed and hired more than 100 employees and implemented mentoring program to promote positive feedback and engagement
- Resolved all customer complaints in professional and timely manner
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Emerging General Manager
Red Lobster Seafood Restaurant
2018.04 - 2020.04
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
- Assisted in recruiting, hiring and training of over 500 team members.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
Service Manager
Red Lobster Seafood Restaurant
2010.09 - 2018.03
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Established team priorities, maintained schedules and monitored performance of team of 45 employees
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Business Management
Indiana University Bloomington
Bloomington, INSkills
- Oversee Employee Training
- Interpersonal Relationships
- Rapport Building
- Outgoing and Energetic
- Time Management
- Critical Thinking
- Establishing Vision
- Process Implementation
- Vendor Sourcing
- Multitasking and Organization
- Problem-Solving
- Financial Management
Timeline
Service Manager
Texas Roadhouse Restaurant
2020.07 - Current
Emerging General Manager
Red Lobster Seafood Restaurant
2018.04 - 2020.04
Service Manager
Red Lobster Seafood Restaurant
2010.09 - 2018.03
Business Management
Indiana University Bloomington
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