Danielle Berry
Yonkers,NY
Summary
Dedicated to providing memorable experiences to build loyal customer base. Consistently helps new employees understand customer desires and take advantage of strategies that build satisfaction and earn repeat business. Background includes customer service, training and restaurant work in diverse environments. Adept at multitasking in fast-paced environments to meet customer needs and support team members. Well-versed in all beverage types and specialty preparations.
Overview
9
9
years of professional experience
Work History
Barista Trainer
Starbucks, Target
Mount Vernon, NY
08.2016 - 01.2024
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained regular and consistent attendance and punctuality.
- Trained and mentored 52 new personnel hired to fulfill various roles.
Customer Service Representative
Walmart
White Plains, NY
09.2014 - 08.2016
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered prompt service to prioritize customer needs.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Developed and maintained courteous and effective working relationships.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Associate of Applied Science - Accounting
Monroe College
New Rochelle, NY2025
Associate of Applied Science - Criminal Justice
Everest University Online - Tampa
Seffner, FL04.2013
Skills
- Data Entry
- Work Coordination
- Latte art
- Team Leadership
- Team Player
- Decision-Making
Timeline
Barista Trainer
Starbucks, Target
08.2016 - 01.2024
Customer Service Representative
Walmart
09.2014 - 08.2016
Associate of Applied Science - Accounting
Monroe College
Associate of Applied Science - Criminal Justice
Everest University Online - Tampa
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins