Danielle Betancourt
Austin,TX
Overview
9
9
years of professional experience
Work History
Guest Service Representative
Target
Austin, TX
12.2014 - Current
- Delivered exceptional customer service by effectively communicating with guest to create a welcoming and inclusive experience
- Provided information on merchandise and pricing to guests through phone conversations and face-to-face interactions
- Conducted regular inventory assessments to proactively and address restocking needs, ensuring optimal merchandise availability
- Ability to blend problem solving and decision making to positively impact the guest experience resolve guest concerns
- Ability to adapt to different guest interactions and situations
- Experience promoting and selling various benefits, offerings and services
- Engage with guest in a genuine way, which includes asking questions to better understand their specific needs
Leasing Agent
The Liberty Group Apartment Staffing
Austin, TX
05.2019 - 03.2020
- Managed financial transactions, including check drops and deposits, with meticulous attention to detail and accuracy
- Answering questions via telephone or in-person
- Collected residents income statements to verify residency qualification
- Collected application fees and kept accurate records of all financial transactions
- Resolved resident complaint and maintained accurate records of action taken
- Greeted, uncovered needs and followed up with prospective tenants
- Assisted with office organization and maintained an organized resident file
- Maintained meticulous record-keeping system for leases and associated documents
- Experience with Blue moon, CRM, One site, Yield Star, Knock and Yardi
Front Desk Receptionist
Gold's Gym
Austin, TX
01.2017 - 01.2018
- Ensured timely collection of payments, including late fees and dues.
- Oversaw cash office duties which included deposits and cash drops
- Oversaw club membership account statuses
- Adhering to, and enforcing club rules
- Provided prompt and friendly customer service by warmly greeting and assisting customers both in person and over the phone
Education
Associate of Business Administration - Business Management
Austin Community College
Austin, TX05-2025
High School Diploma -
Westwood High School
Austin, TX06-2017
Phlebotomy Training Specialists
Austin, TX 08.2024 - 08.2024
Skills
- Reservation Management
- Report Preparation
- Concierge support
- Guest Relations
- Excellent time management skills
- Problem solving while handling objectives without direct supervision
- Punctual
- Cash handling experience
Languages
English
Professional
Spanish
Limited
Certification
- Licensed Phlebotomist - Aug 2024
- Certified Phlebotomist, Phlebotomy training specialists - Aug 2024
Timeline
Phlebotomy Training Specialists
08.2024 - 08.2024
Leasing Agent
The Liberty Group Apartment Staffing
05.2019 - 03.2020
Front Desk Receptionist
Gold's Gym
01.2017 - 01.2018
Guest Service Representative
Target
12.2014 - Current
Associate of Business Administration - Business Management
Austin Community College
High School Diploma -
Westwood High School
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