Danielle Bigelow
Scottsdale,AZ
Summary
Experienced and results-oriented professional with a strong background in the restaurant industry, including 3 years of management experience at Flower Child. Demonstrated ability to drive sales growth through effective upselling techniques while consistently ensuring exceptional customer satisfaction. Thrives in leadership roles, leveraging strong attention to detail to streamline operations and enhance overall efficiency. Committed to delivering outstanding service and fostering a positive team environment to achieve organizational goals.
Overview
13
13
years of professional experience
Work History
General Manager
Flower Child
03.2021 - Current
- Had a smooth and successful new store open
- Held GM title at 3 different Flower Child locations
- Committed to growing with the Flower Child brand
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Server, Part Time Manager, Certified Trainer
True Food Kitchen
04.2016 - 03.2021
- Took detailed orders from guests, documenting any special requests/allergies, and followed up with kitchen personnel to provide amazing service and minimize complaints.
- Trained and guided team members to maintain high productivity and team performance.
- Part time managed shifts. Including handling expo line duties, touching tables to ensure guest satisfaction, cashing servers and bartenders out, and managing all financial closing responsibilities .
- Upsold high-profit items such as starters and cocktails to boost sales numbers.
Server, Certified Trainer
The Henry FRC
05.2015 - 04.2016
- Kept updated knowledge of menu and specials , recommending specific items according to preferences and food allergies.
- Certified Trainer to incoming servers.
- Fellow member of the banquet event order team(BEO). Which included taking care of large and small private parties to ensure seamless coursing, timing, and clearing for special events.
Server, Certified Trainer
Blanco Tacos & Tequila
11.2011 - 05.2015
- Displayed strong leadership skills, promoting teamwork and remarkable service to every guest.
- Part of BEO and certified training team.
- Continuously strived to further tequila education through tastings and classes to provide well informed knowledge for guest and trainees.
Education
Business
Arizona State University
Tempe, AZSkills
- Opening and closing restaurant duties
- Cash handling
- Order Accuracy
- High energy
- 100% on secret shops
- High-Volume Dining
Timeline
General Manager
Flower Child
03.2021 - Current
Server, Part Time Manager, Certified Trainer
True Food Kitchen
04.2016 - 03.2021
Server, Certified Trainer
The Henry FRC
05.2015 - 04.2016
Server, Certified Trainer
Blanco Tacos & Tequila
11.2011 - 05.2015
Business
Arizona State University
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