Julie Stepp
Pleasant Hill
Summary
Quality, organized, driven and focused General Manager with positive energy skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed goals. Motivational leader, problem solver with high emphasis on customer service, employee relations, quality and cleanliness.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Aero Service Group
Des Moines
03.2025 - Current
- Oversaw daily operations on multiple units to ensure efficiency and adherence to company standards.
- Managed team performance through regular training and mentorship sessions.
- Implemented cost-control measures to optimize resource allocation and reduce waste.
- Collaborated with department heads to align operational goals with corporate strategy.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Front House Manager
Heart Of America
Urbandale
07.2022 - 04.2025
- D&G inventory
- Dry storage orders
- Aloha pos system
- Open dining reservation system
- Banquets and Events
- Catering
- Gift shop retail
- Server check outs and tip share
- Safe reconciliation
Assistant Manager
Centro
Des Moines
11.2021 - 07.2022
- Create and write schedules
- Reconcile and balance safe
- Uphold a high standard of customer service
- Manage daily reports of transactions
- Recruit, interview and hire individuals who brought Good energy and work ethic to the team
- Maintain all operations within the restaurant during operations
- Help with the facilitating set up, operations and completion of private events
- Counsel, mentor, assist and guide staff
- Expo
- Serve safe certified
- Work with Tok and Toast for reservations and point of sale system
- Help compile and organize labor reports
General Manager
HuHot Mongolian Grill
Ankeny
03.2021 - 11.2021
- Hiring and assist in training of employees
- Writing schedules for foh and back of house
- Ordering of all supplies and food from various vendors
- Aloha system
- Daily reports on financial, labor, sales, food costs
- Overall flow and functionality of restaurant
- Servesafe certified
Store Manager
Gateway Market & Cafe
Des Moines
07.2018 - 03.2021
- Restocked and maintained inventory upon shipment arrival into Catapult to ensure accurate records.
- Pulled movement and on hand reports to crossreference for ordering.
- In charge of ordering Coca-Cola/Atlantic Bottling, Spring Valley Honey, Urban Accents, Dr.Pepper/Snapple, Lake Champlain and Stonewall for our store.
- Helped with delivering catering, floral and bread orders to various events, luncheons and businesses.
- Actively involved with filling in to cover breaks, absences and rushes for our cafe, deli, kitchen, meat department, cheese department and catering.
- Assisted in new hire paperwork along with wotc.
- Daily till and safe counts, temperature logs along with opening and closing responsibilities.
- Excellent in customer service, employee and vendor relations.
General Manager
Zombie Burger
Ankeny
07.2015 - 07.2018
- Responsible for all aspects of interviewing and hiring process of new employees.
- Dropped labor hours, food cost and food waste.
- In charge of scheduling front and back of house.
- Store controller.
- Order all products required to properly run restaurant.
- Maintained menu items, information, inventory, prices and reports off our Micros Pos system and North country.
- Scheduled training hours
- Certified in Servsafe, first aid and CPR.
Education
Associate - Electrical Engineering Technology
ITT Technical Institute
Clive, IALicensed - Cosmetology
Iowa School of Beauty
Des MoinesSkills
- Store operations
- Employee relations
- Customer relations
- Vendor relations
- Store opening procedures
- Store closing procedures
- Communication skills
- Sign Language
- Problem solving skills
- Management
- Catering
- Payroll
- Profit & Loss
- Retail
- Sales
- Training & Development
- POS
- Food Safety/ Servsafe
- Kitchen Management Experience
- Restaurant Management
- Banquet Experience
- Team management
- Retail sales
- Hospitality
- Customer service
- Inventory
- Computer skills
- Schedule management
- Interviewing
- Quick serve, fine dining, food truck, catering, high volume and full service experience
Certification
- ServSafe, 01/01/21, 01/01/25
- First Aid and CPR
Personal Information
Authorized To Work: US
Timeline
General Manager
Aero Service Group
03.2025 - Current
Front House Manager
Heart Of America
07.2022 - 04.2025
Assistant Manager
Centro
11.2021 - 07.2022
General Manager
HuHot Mongolian Grill
03.2021 - 11.2021
Store Manager
Gateway Market & Cafe
07.2018 - 03.2021
General Manager
Zombie Burger
07.2015 - 07.2018
Associate - Electrical Engineering Technology
ITT Technical Institute
Licensed - Cosmetology
Iowa School of Beauty