Megan Brock
Flat Lick,KY
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
7
7
years of professional experience
Work History
General Manager
Pizza Hut
Pineville, KY
04.2020 - 05.2026
- Led daily operations to ensure efficient service and customer satisfaction.
- Managed inventory levels through regular audits and stock management systems.
- Trained and mentored staff to enhance team performance and service quality.
- Developed and implemented promotional strategies to increase store sales.
- Oversaw compliance with health and safety regulations within the store environment.
- Fostered a positive work culture through effective communication and team-building activities.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed inventory levels, reducing waste through efficient stock control practices.
Shift Lead
Pizza Hut
Pineville, KY
11.2019 - 04.2020
- Supervised daily operations to ensure efficient service delivery and adherence to quality standards.
- Trained and mentored team members on operational procedures and customer service excellence.
- Managed inventory levels, reducing waste through effective stock rotation techniques.
- Implemented scheduling strategies to optimize staff coverage during peak hours.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Server
Pizza Hut
Pineville, KY
08.2019 - 11.2019
- Delivered exceptional customer service in fast-paced dining environment.
- Trained and mentored new staff on menu offerings and service standards.
- Managed order processing, ensuring accuracy and efficiency during peak hours.
- Collaborated with kitchen staff to streamline food delivery processes, enhancing service speed.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Cook
Pizza Hut
Pineville, KY
05.2019 - 08.2019
- Prepared and cooked high-quality pizzas according to standardized recipes and customer specifications.
- Managed kitchen operations, ensuring adherence to food safety and sanitation standards.
- Trained new staff on cooking techniques, equipment usage, and safety procedures.
- Collaborated with team members to optimize workflow during peak service hours.
Education
Dental Assistant - Dental Hygiene
Choice MD
London KY05-2017
GED -
Southeast Community & Technical College
Pineville, KY05-2016
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Cash management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- Supply ordering
- Leading staff meetings
- Delegating work
- Problem resolution
- Operations management
- Team player
- Leadership and team building
- Efficient multi-tasker
Timeline
General Manager
Pizza Hut
04.2020 - 05.2026
Shift Lead
Pizza Hut
11.2019 - 04.2020
Server
Pizza Hut
08.2019 - 11.2019
Cook
Pizza Hut
05.2019 - 08.2019
Dental Assistant - Dental Hygiene
Choice MD
GED -
Southeast Community & Technical College