Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Judy Quinn

Judy Quinn

Paris,USA

Summary

Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths.Hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting.

Overview

24
24
years of professional experience

Work History

General Manager

Forever 21
08.2024 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.

Assistant Manager

Polo Ralph Lauren
03.2022 - 03.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

General Manager

Dollar General
07.2017 - 03.2022
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.

Store Sales Manager

Vanity
07.2016 - 04.2017
  • Responsible for achieving daily sales goals, customer service, hiring and training associates, developing any associate with potential, visual merchandising, following all company policies and procedures, reducing shrink from previous team
  • Leaving due to company closing all stores

Circulation and Classified Manager

Paris Beacon News
10.2014 - 06.2016
  • Was responsible for all new and renewals for subscriptions
  • Took all classified ads and prepared them for print
  • Was also in charge of special sections for ads
  • Left due to Smith Papers selling out

Store Manager retail

Gymboree
05.2011 - 04.2013
  • Store operations, daily banking, recruiting, coaching and training, solving problems complete focus on customers, having a strategy to achieve LY and PL

Store Manager

rue 21
06.2005 - 04.2011
  • Customer service, visual merchandising, hiring and training associates, good communication with district manager, achieving set sales goals by company, meeting and exceeding ADS, UPT, and shrink goals set by company, keeping loss prevention a focus at all times, keeping a positive work environment

Assistant Store Manager

Polo 'Ralph Lauren
10.2000 - 06.2005
  • Started as sales associate, was promoted to shipping manager where I was in charge all shipment being checked in and processed through floor first and visually merchandised, was later promoted to assistant manager, where I was responsible for daily sales, customer service and supervising sales associates
  • Shrink was always a focus to stay within company goal
  • I left Polo to work at rue 21 as a store manager

Education

Associate of Applied Science - Horticulture

Danville Area Community College, Danville, IL
05.1983
While at college, active in Student Goverment, cheerleader.

High School Diploma - General

Paris High, Paris, IL
01.1981
While in school active in cheerleading, band, Latin club, FFA, May Fete, Prom Committee.

Skills

  • Retail inventory management
  • Accurate cash handling
  • Store opening and closing procedures
  • Store operations
  • Team-oriented
  • Recruiting and interviewing
  • Reliable
  • Problem resolution
  • Operations management
  • Effective leader
  • Time management
  • Training and development
  • Motivation
  • Schedule management

Accomplishments

  • While employed with rue 21 was considered high potential store manager, consistently achieved sales plan, above ADS, UPT goals, under company set shrink goals.
  • Active in the district manager training program and also was a store opening specialist traveling within the US.

Timeline

General Manager - Forever 21
08.2024 - Current
Assistant Manager - Polo Ralph Lauren
03.2022 - 03.2024
General Manager - Dollar General
07.2017 - 03.2022
Store Sales Manager - Vanity
07.2016 - 04.2017
Circulation and Classified Manager - Paris Beacon News
10.2014 - 06.2016
Store Manager retail - Gymboree
05.2011 - 04.2013
Store Manager - rue 21
06.2005 - 04.2011
Assistant Store Manager - Polo 'Ralph Lauren
10.2000 - 06.2005
Paris High - High School Diploma, General
Danville Area Community College - Associate of Applied Science, Horticulture

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Judy Quinn