Loretta Coit
Sparks/Reno ,NV
Summary
Certified Medical Administrative Assistant (CMAA) with foundational training in medical office procedures, patient scheduling, and healthcare documentation. Recently certified and eagar to begin a career supporting clinical teams through excellent organization, communication, and attention to detail. Committed, and delivering compassionate administrative support. Seeking and internship or entry-level position to gain hands-on experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Forever 21
10.2022 - 03.2025
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
Representative Payee
Sunflower Payee Services
06.2020 - 07.2022
- Maintained accurate records of all financial transactions related to accounts payable
- Assisted in preparation of financial reports by providing necessary data from accounts payable records
- Performed monthly closing activities including accruals reconciliations, and jounal entries
- Processed and verified invoices, purchase orders, and expense reports with accuracy and attention to detail.
- Implemented streamlined processes for invoice approval and payment reduction in turnaround time
Data Entry Clerk
San Joaquin County Human Services Agency
10.2018 - 04.2020
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
Education
Certificate - Health Administration
Stepful Inc.
07-2025
GED -
Online
02-2025
Skills
- Customer service
- Time management
- Microsoft outlook, word, and Excel
- Healthcare law
- Medical Terminology
- Appointment Scheduling
- Patient Check-in/Check-out
- Medical billing & coding
- HIPAA compliance
- Filing and data entry
- Medical Records Management (EHR/EMR)
- ICD & CPT Coding
Certification
- CMAA - Certified Medical Administrative Assistant
Timeline
Customer Service Manager
Forever 21
10.2022 - 03.2025
Representative Payee
Sunflower Payee Services
06.2020 - 07.2022
Data Entry Clerk
San Joaquin County Human Services Agency
10.2018 - 04.2020
Certificate - Health Administration
Stepful Inc.
GED -
Online
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