Spencer Schade
Chicago,IL
Summary
Results-oriented General Manager with a strong track record in implementing strategic initiatives that enhance profitability and sales. Skilled in motivating and developing teams within competitive environments to achieve operational goals. Aiming to leverage leadership and customer-focused strategies to drive performance in a high-performing team.
Overview
13
13
years of professional experience
Work History
General Manager
Jersey Mike's Subs
Chicago, Illinois
11.2021 - Current
- Exceeded cost, labor, and operational goals on a routine basis.
- Lead, schedule, and develop team of 12–15; own hiring, onboarding, training, coaching, and performance management.
- Directed daily operations to enhance service speed, maintain food quality, ensure cleanliness, and improve customer satisfaction.
- Oversee cash handling, register reconciliation, opening/closing, and compliance with food safety and brand standards; resolve customer issues.
- Achieved highest rating for Jersey Mikes in the city through exceptional service and quality improvements.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Shift Leader
Spitonys Pizza
New Baltimore, VA
01.2014 - 10.2019
- Supervised shift operations at Spitony's Pizza, optimizing front counter and kitchen workflow.
- Trained team members on pizza prep, order accuracy, and customer service routines.
- Enforced opening, closing, and shift change procedures for smooth restaurant operations.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Organized work environment by effectively delegating tasks to team members based on strengths.
- Trained staff on job duties and safety protocols, ensuring compliance and operational efficiency.
Education
Northern Virginia Community College
Manassas , Virginia Skills
- Restaurant Operations
- Budget Management
- Cash Management
- Inventory and Ordering
- Hiring & Training
- Scheduling & Labor Management
- Opening/Closing & Operational Standards
- Food Safety
- Team Leadership and Coaching
- Customer conflict resolution
Personal Information
- Title: General Manager | Restaurant Operations | Team Leadership
- Availability: Available for Management Roles.
Timeline
General Manager
Jersey Mike's Subs
11.2021 - Current
Shift Leader
Spitonys Pizza
01.2014 - 10.2019
Northern Virginia Community College