Danielle Billinger
Meridian,ID
Summary
Dynamic leader with a proven track record at Blue Sky Bagels, enhancing team performance and customer satisfaction. Excelled in operations management and leadership, driving sales growth and profitability. Skilled in staff scheduling and problem resolution, achieving high levels of efficiency and employee loyalty. Demonstrates exceptional multitasking and team-building capabilities. Customer-oriented General Manager with 8+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
19
19
years of professional experience
Work History
General Manager
Blue Sky Bagels
07.2016 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Carefully interviewed, selected, trained, and supervised staff.
Manager
SUBWAY®Restaurants
05.2013 - 07.2016
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Cook
Wendys Restaurant
05.2005 - 07.2007
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
High School Diploma -
Richard McKenna Charter High School
Mountain Home, ID05.2007
Skills
Leadership and team building
Problem Resolution
Operations Management
Team Player
Efficient multi-tasker
Training and coaching
Inventory Management
Staff Scheduling
Timeline
General Manager
Blue Sky Bagels
07.2016 - Current
Manager
SUBWAY®Restaurants
05.2013 - 07.2016
Cook
Wendys Restaurant
05.2005 - 07.2007
High School Diploma -
Richard McKenna Charter High School
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