Personable and dedicated Customer Service Representative with extensive experience in the sales industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Hi, I’m
Danielle Porter
Licensed Life, Health, and Accident Agent
Detroit,MI
Summary
Overview
10
years of professional experience
1
Ordained Minister
1
Colorado Life, Health, & Accident License
Work History
Smart Summit HealthBoulder, CO
Administrator
09.2023 - 08.2024
Job overview
- Cultivated interpersonal skills by building positive relationships with others.
- Proven ability to learn quickly and adapt to new situations.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Assisted with day-to-day operations, working efficiently and productively with all agents.
Woodley’s Fine FurnitureNorthglenn, CO
Home Decor Specialist
07.2019 - 05.2023
Job overview
- Monitored stock to maintain sufficient quantity of featured product.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Tracked store inventory and oversaw ordering processes.
- Managed vendor chargebacks and follow up to maintain balanced inventory.
- Placed prices and descriptive signage to enhance displays and promote items.
- Built effective partner store relationships to improve customer satisfaction.
- Established and maintained proper high-traffic displays, resulting in increased sales.
Credit Union of ColoradoCentennial, CO
Member Advocate
04.2017 - 12.2018
Job overview
- Created friendly connections and developed rapport with customers by providing outstanding, personalized service.
- Attracted potential customers by answering product and service questions and suggesting information about other offerings.
- Assisted members in managing online services and achieving daily banking needs.
- Opened customer accounts by recording account information into job-related software.
- Used credit reports to determine credit worthiness of potential applicants.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Securitas Security Services USADenver, CO
Security Officer
10.2016 - 04.2017
Job overview
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Monitored premises and recorded activity in daily officer reports.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Verified photo IDs and tickets to allow guests passage.
- Reported safety hazards for remediation response.
- Provided friendly and professional assistance to employees, visitors and customers.
Verizon WirelessCentennial, WY
Solutions Specialist
12.2014 - 10.2016
Job overview
- Troubleshot customer devices and diagnosed malfunctions.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Obtained signatures for financial documents and internal and external invoices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
Education
Connecticut School of BroadcastingTampa, FL
Certification from Radio And Television Broadcasting
04.2019
University Overview
Lansing Community CollegeLansing, MI
Some College (No Degree) from Theater Arts
University Overview
Skills
- Problem-Solving
- Critical Thinking
- Verbal and Written Communication
- Clientele Development
- Time Management
- Policy Feature Explanations
- Relationship Building
- Call Center Customer Service
- Data Entry
- Upselling and Cross-Selling
- Credit History Analysis
- Customer Account Review
- Customer Service
- Event Coordination
- Public Speaking
- Digital Communications
Certification
- Certified Wedding Officiant- 2020
Accomplishments
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved the office reach their highest enrollment season to date through effectively helping with emailing, scheduling and policy maintenance during open enrollment for healthcare.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementCompany CulturePersonal development programsWork from home optionQuote
You often meet your fate on the road you take to avoid it.
Timeline
Administrator
Smart Summit Health
09.2023 - 08.2024
Home Decor Specialist
Woodley’s Fine Furniture
07.2019 - 05.2023
Member Advocate
Credit Union of Colorado
04.2017 - 12.2018
Security Officer
Securitas Security Services USA
10.2016 - 04.2017
Solutions Specialist
Verizon Wireless
12.2014 - 10.2016
Connecticut School of Broadcasting
Certification from Radio And Television Broadcasting
Lansing Community College
Some College (No Degree) from Theater Arts