Danielle Black
Flower Mound,TX
Summary
I am a resourceful woman of action with the personality to engage and warmly welcome others. Always looking for new techniques to help companies and organizations grow, while exploring and growing new passions of my own. I am goal-oriented, people-focused, and constantly pursuing my own personal growth, so I am excited for this opportunity where I am able to evolve and learn just as much from my colleagues as they will from me.
Overview
7
7
years of professional experience
Work History
Kid's Academy Assistant Leader
Life Time
Flower Mound, TX
11.2023 - Current
- Plan and coordinate daily activities for children aged 3mo-11yrs to ensure a safe, stimulating, and enjoyable environment
- Provide guidance and support to team members in order to maintain high standards of customer service and safety
- Create wonderful relationships with members of all ages, and facilitate meaningful conversations between parents and guardians about their children's experiences in the academy
- Assist with marketing for the Academy, team scheduling, communication, and organization
Member Concierge
Life Time
Flower Mound, TX
04.2022 - 11.2023
- Serves as your first welcome into the club, and is knowledgeable, top to bottom, about the club to best help direct and involve our members and guests
- Build and maintain relationships with members around the club, always ensuring top of the line experiences
- Service oriented and able to problem solve in a moment's notice
LifeSpa Coordinator
Life Time
Flower Mound, TX
08.2023 - 10.2023
- Managed communication flow and calendars for Spa technicians
- Comfortable fielding all complaints and questions, and able to respond in an understanding and knowledgeable manor
- Consistently keeps open communication with customers and members to ensure the best experiences, and help drive uncaptured business
- Reorganized all customer files, inventory, and supplies
Market Manager
Expedia Group
Dallas, TX
07.2019 - 01.2021
- Worked on a virtual team to discover unique revenue opportunities for over 210,000 hotels across the United States and Canada using the Expedia Group Internet Platform
- Researched and initiated promotions, based on the market, to encourage additional on-line visibility and growth
- Promoted Expedia Group’s online platform to increase revenue for Hotel Partners
- Delivered B2B Marketing campaigns from the execution to returned analysis
- Created and developed business relationships
Law Firm Intern
Calabrese Budner Family Law Firm
Dallas, TX
06.2018 - 07.2018
- Collected and obtained vital information relevant to family and adoption cases
- Organized client files and updated billing files online
- Aided in reformatting and updating the firm’s website
- Assisted attorneys in gathering important case information, including visits to courthouses and jails.
Brand Ambassador
Uber Eats
Dallas, TX
07.2017 - 08.2017
- Educated people about the Uber Eats application
- Attended industry events at stadiums to increase brand awareness, and participated in the trial of the use of the application in a stadium environment
Marketing Associate
Clementine Grace
Fort Worth, TX
09.2016 - 07.2017
- Built social media presence, including crafting content and scheduling of postings, for multiple long-term and new clients
- Developed advertisements via Photoshop and Canva
- Edited Photos using Lightroom and Photoshop, focusing on business promotions, events, and news to drive growth
- Performed administrative tasks, and served as the communication liaison between CEO and clients
- Created and enhanced relationships while promoting the use of online marketing platforms
Education
Bachelor of Science - Communication Studies, Geography
Texas Christian University
2019
Skills
- Customer Relationship Management (CRM)
- Problem-Solving Abilities/Conflict Resolution
- Critical Thinking
- Excellent Communication
- Relationship and Rapport Building
- Salesforce
- Inbound and Outbound Calling
- Business Development
- B2B Sales
- Microsoft Office Suite
- Marketing Campaign Management
- Internet and E-mail Marketing
- Data Tracking and Trend Analysis
- Social Media Management
Affiliations
Life Time Employee of the month - Dec. 2022
Life Time team MVP - February 2023, July 2023
Lambda Pi Eta Member, National Communications Association Honor Society; Saving Hope Rescue, Foster and Volunteer, Foster and Adoption assistant and advocate; Delta Delta Delta Sorority; Saint Jude’s Hospital Volunteer; Cook Children’s Hospital Volunteer; Kinderfrogs Volunteer
Timeline
Kid's Academy Assistant Leader
Life Time
11.2023 - Current
LifeSpa Coordinator
Life Time
08.2023 - 10.2023
Member Concierge
Life Time
04.2022 - 11.2023
Market Manager
Expedia Group
07.2019 - 01.2021
Law Firm Intern
Calabrese Budner Family Law Firm
06.2018 - 07.2018
Brand Ambassador
Uber Eats
07.2017 - 08.2017
Marketing Associate
Clementine Grace
09.2016 - 07.2017
Bachelor of Science - Communication Studies, Geography
Texas Christian University