Danielle Black
Leander,TX
Summary
Reliable administrative professional with extensive experience supporting busy offices and medical teams. Skilled in customer communication, multi-line phones, payment processing, and electronic records. Known for coordinating details, resolving issues, and maintaining smooth day-to-day operations.
Overview
12
12
years of professional experience
Work History
Office & Customer Service
The Grass Outlet
Austin , TX
01.2020 - Current
- Answer customer phone calls, emails, and text messages while providing friendly and professional service.
- Assisted customers with large, detailed orders by answering questions and resolving issues to ensure satisfaction.
- Schedule and reschedule customer orders and coordinate details to ensure accurate order information.
- Communicate with customers, coworkers, vendors, and other contacts to ensure information is accurate and up to date.
- Troubleshoot customer and administrative issues and work with team members to find practical solutions.
- Supported daily office operations by managing administrative tasks and collaborating with team members.
- Work across multiple computer programs and systems while managing competing priorities.
Medical Office /Patient Services Coordinator
Northeast Dermatology Associates
York , Maine
06.2014 - 01.2022
- Delivered compassionate customer service in a high-volume medical office, fostering patient satisfaction and trust.
- Answered multiple phone lines, assisting patients with scheduling, inquiries, and general office needs to enhance patient experience.
- Scheduled patient appointments while ensuring accuracy of appointment information, contributing to efficient office operations.
- Collected payments and assisted with routine front-office transactions.
- Completed paperwork and maintained organized patient records.
- Took messages for physicians and communicated information to nursing staff.
- Assisted nursing staff with patient requests and follow-up needs.
- Handled confidential patient information professionally and discreetly.
- Worked closely with physicians, nurses, and office staff to keep daily operations running smoothly.
Education
Some College (No Degree) - Health Information Management
Great Bay Community College
Portsmouth, NHSkills
- Appointment scheduling
- Payment processing
- Call management
- Order management
- Record management
- Document management
- Customer service
Timeline
Office & Customer Service
The Grass Outlet
01.2020 - Current
Medical Office /Patient Services Coordinator
Northeast Dermatology Associates
06.2014 - 01.2022
Some College (No Degree) - Health Information Management
Great Bay Community College