MARY WELLS
NEW RICHMOND
Summary
Proven Customer Service Representative with a track record of enhancing customer loyalty at Schlueter Plumbing, adept at handling high-stress situations and resolving customer complaints with empathy. Skilled in Microsoft Excel and appointment scheduling, consistently achieving satisfactory resolutions for customers and the company. Demonstrates exceptional call center experience and data entry skills, contributing to increased repeat business.
Overview
9
9
years of professional experience
Work History
Customer Service Representative/Dispatcher Office Assistant
Schlueter Plumbing
01.2023 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Answered incoming calls and emails from customers
- Booked appointments for customer service needs.
- Dispatched technicians to customer homes for service.
- Other miscellaneous administrative duties.
Customer Service Representative/Dispatcher
Red Cap Plumbing and Air
12.2015 - 01.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Answered incoming phone calls from customers.
- Booked service appointments for customers.
Education
High School Diploma -
New Richmond High School
New Richmond, OH05-1998
Skills
- Customer service
- Data entry
- Call center experience
- Microsoft Excel
- Scheduling
- Appointment scheduling
Timeline
Customer Service Representative/Dispatcher Office Assistant
Schlueter Plumbing
01.2023 - 09.2024
Customer Service Representative/Dispatcher
Red Cap Plumbing and Air
12.2015 - 01.2023
High School Diploma -
New Richmond High School
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