Hi, I’m
LAURA BLISS
Customer Service
Broad Brook,CT
Summary
Results-driven office assistant with expertise in service coordination and project management. Demonstrated success in managing schedules, overseeing inventory, and resolving customer issues, leading to enhanced operational workflows and increased customer retention.
Overview
20
years of professional experience
Work History
Exterior AssociatesVernon
Customer Service/Dispatcher Office Assistant
06.2015 - 03.2025
Job overview
- Identified needs of customers promptly and efficiently.
- Coordinated service requests and scheduled appointments to enhance technician efficiency.
- Communicated with customers to clarify service needs and address inquiries.
- Managed incoming calls and prioritized dispatching tasks effectively.
- Utilized tracking software to monitor service progress and technician locations.
- Documented customer interactions and updated service records accurately.
- Resolved customer complaints by coordinating with relevant departments promptly.
- Developed relationships with customers by providing excellent customer service.
- Responded promptly to emergency situations by dispatching technicians quickly.
- Resolved escalated customer concerns by collaborating with relevant departments to ensure satisfaction. from dissatisfied customers professionally.
- Coordinated efforts between technicians and customers to minimize service delays.
- Provided accurate information about product features, pricing plans, and warranties.
- Answered customer inquiries regarding availability of products and services.
- Assisted customers with technical issues related to products or services.
- Scheduled service calls for customers based on their needs and geographic location.
- Maintained records of all customer interactions, transactions, comments, and complaints.
- Worked closely with lead technicians to handle scheduling, follow ups and recalls.
- Prioritized tasks and managed project adjustments to successfully manage high-volume service dispatching.
- Assisted with daily office operations and maintained organized filing systems.
- Coordinated incoming calls and managed office communications effectively.
- Maintained office equipment by coordinating repairs and routine maintenance checks.
- Managed project timelines and deliverables for multiple clients efficiently.
- Collaborated with cross-functional teams to streamline operational workflows.
- Implemented tools and systems to enhance project tracking and reporting processes.
- Managed projects with large labor, equipment, and material budgets.
- Established work, budgets, and construction timelines to manage and plan projects.
- Trained new team members to enhance their skills and efficiency.
- Applied changes requested by designers, owners, or inspectors to optimize work.
- Assisted in the preparation of construction contracts and agreements, ensuring accuracy and compliance with applicable laws.
- Managed scheduling to optimize resource allocation and minimize expenses.
- Maintained positive working relationship with fellow staff and management.
- Maintained office equipment by coordinating repairs and routine maintenance checks.
Pier 1 ImportsEnfield
Manager
06.2012 - 06.2014
Job overview
- Managed daily store operations and ensured compliance with company policies.
- Trained and supervised staff to enhance customer service skills.
- Implemented sales promotions to drive customer engagement and foot traffic.
- Resolved customer complaints effectively to maintain satisfaction levels.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Oversaw inventory management and maintained stock levels efficiently.
- Developed store merchandising strategies to optimize product placement.
- Facilitated effective product placement by organizing new stock for easy access.
- Organized merchandise displays according to seasonal promotions or special events.
- Built and maintained strong working relationships with team members.
- Ensured all safety protocols were followed at all times by staff members.
- Supervised cash drawer balances and deposits of store receipts.
- Prepared and submitted nightly bank deposits.
- Ensured compliance with all applicable laws, regulations, safety standards, and company policies.
- Updated and maintained store signage and displays.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Granville Village SchoolGranville
Paraprofessional
09.2005 - 06.2008
Job overview
- Assisted in developing individualized education plans for students with special needs.
- Implemented student's individualized IEP according to teachers' and administrators' guidelines.
- Assisted in implementing behavior management strategies tailored to individual student needs. management strategies for individual students.
- Monitored student progress, providing feedback to teachers and parents regularly.
- Implemented behavioral strategies to support positive student behavior and interactions.
- Applied positive reinforcement techniques to encourage desired behaviors in students. to redirect negative behaviors.
- Supported students throughout academic instruction and assignments.
- Offered students personalized educational, behavioral, and emotional support.
- Supported teachers in classroom management and student engagement activities.
- Supervised small groups of students during instruction time.
- Communicated effectively with students, parents, and staff to foster supportive relationships.
- Participated in IEP meetings and contributed to the development of educational plans.
- Participated in parent and teacher conferences to discuss student progress and challenges.
- Provided disabled students with assistive devices and supportive technology.
- Assisted neurodiverse students with classwork and activity preparation.
- Tutored neurodiverse children individually or in small groups to foster mastery of course concepts.
- Attended professional development workshops related to job responsibilities.
Education
Bellows Falls Union High SchoolBellows Falls, VT
High School Diploma
06-1994
University Overview
- [Semester, Year] - Honor Roll
Skills
- Customer service
- Service coordination
- Issue resolution
- Schedule management
- Inventory management
- Staff supervision
- Project management
About me
- On a personal note, I enjoy all forms of art and creativity. Drawing, painting, decorating, gardening and designing are just to name a few.
- I am a mom of three adult, diabetic children. So I am well versed in many Diabetes related topics and am very familiar with disease management.
- I also worked as a one-on-one for autistic children for many years, and have a daughter with autism as well.
- I love helping people and have always gravitated to jobs that involve some level of customer service. I have refined social skills. and am also proficient in addressing customer issues in a professional and effective way.
- I have a great love for animals. We have 2 dogs and have had a small farm in the past. I also work to help rescue injured wild animals of all kinds.
- My husband and i travel in our RV through the winter months and live in our home in Connecticut during the summer.
Timeline
Customer Service/Dispatcher Office Assistant
Exterior Associates
06.2015 - 03.2025
Manager
Pier 1 Imports
06.2012 - 06.2014
Paraprofessional
Granville Village School
09.2005 - 06.2008
Bellows Falls Union High School
High School Diploma