Adept at elevating customer experiences, I honed my skills in complaint resolution and customer service at Diversified Laboratory Repair, inc. Through innovative problem-solving and exceptional team collaboration, I significantly contributed to improving client satisfaction rates. My proactive approach and adaptability in fast-paced environments have consistently enhanced service quality and operational efficiency.
Hi, I’m
Stephanie Parmiter
Frederick,MD
Summary
Overview
15
years of professional experience
Work History
DIVERSIFIED LABORATORY REPAIR, INC
Customer Service Representative/Office Dispatcher
01.2014 - Current
Job overview
- Responded to customer requests for products, services, and company information.
- Created and maintained detailed database to develop promotional sales.
- Sought ways to improve processes and services provided.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Met customer call guidelines for service levels, handle time and productivity.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Cross-trained and backed up other customer service managers.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
FINRA
Senior Call Center Representative
02.2012 - 01.2014
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Addressed customer account discrepancies and concerns.
- Identified and resolved discrepancies and errors in customer accounts.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
FINRA
Call Center Representative
01.2010 - 01.2014
Job overview
Education
Salisbury UniversitySalisbury, MD
Bachelor Of Communications from Marketing
University Overview
Skills
- Scheduling
- Account updating
- Complaint resolution
- Technical support
- Computer proficiency
- Follow-up skills
- Team collaboration
- Critical thinking
- Microsoft outlook
- Administrative support
- Call escalation
- Negotiation strategies
- Problem-solving
- Verbal and written communication
- Researching
- Credit card payment processing
- Punctuality and reliability
- Adaptability and flexibility
- Multitasking and organization
- Customer service
- Microsoft office expertise
- Warranty service
Timeline
Customer Service Representative/Office Dispatcher
DIVERSIFIED LABORATORY REPAIR, INC
01.2014 - Current
Senior Call Center Representative
FINRA
02.2012 - 01.2014
Call Center Representative
FINRA
01.2010 - 01.2014
Salisbury University
Bachelor Of Communications from Marketing
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