Ashley Laguerre
NJ
Summary
Customer service professional with experience in team leadership, handling customer inquiries, dispatching, and setting appointments. I’m skilled at juggling multiple tasks while ensuring customers have a positive experience. In my previous role, I not only led a team but also worked closely with business clients and franchise partners to resolve issues and improve processes. I’m known for my strong communication skills and ability to keep things running smoothly, whether it’s handling a tough customer or supporting the team behind the scenes. Passionate about making sure both customers and business partners feel valued and heard.
Overview
5
5
years of professional experience
Work History
Customer Service Representative/Service Dispatcher
Indoor Air Technologies
Robbinsville, NJ
05.2023 - 03.2024
- Used GPS tracking systems to monitor drivers' progress and make sure they stuck to their planned routes.
- Communicated clearly and professionally with customers, both in writing and over the phone, to ensure smooth interactions.
- Built strong relationships with customers, fostering loyalty through consistent and effective communication.
- Managed a high volume of calls efficiently, always remaining professional and focused.
- Stayed organized and proficiently entered and tracked driver information using computer systems.
- Acted quickly and decisively in emergency situations involving drivers or vehicles, ensuring safety and resolution.
Quality Assurance Inspector
CleanNet USA
Cranford, NJ
05.2022 - 03.2023
- Worked closely with franchise teams to quickly address and resolve quality issues.
- Created thorough reports that highlighted key findings from inspections and investigations.
- Developed and put in place quality control procedures to ensure products met customer expectations, while also identifying opportunities for upselling.
Customer Service Representative
Meenan Oil
Newtown, PA
11.2018 - 04.2022
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Assisted with training and mentoring new team members.
Skills
- Scheduling
- Call center experience
- Positive and professional
- Microsoft Office Suite
- Attendance management
- Skill development
- Performance evaluations
- Product knowledge
Timeline
Customer Service Representative/Service Dispatcher
Indoor Air Technologies
05.2023 - 03.2024
Quality Assurance Inspector
CleanNet USA
05.2022 - 03.2023
Customer Service Representative
Meenan Oil
11.2018 - 04.2022