Jenna Acierno
Hubbard,OH
Summary
Adaptable professional with experience in service dispatching, customer relations, and office support. Skilled in resolving concerns, coordinating schedules, and handling billing questions with accuracy and professionalism. Focused on smooth operations, dependable follow-through, and positive customer experiences. Aiming for continued growth and service optimization.
Overview
2027
2027
years of professional experience
Work History
Customer Service Representative/Dispatcher Office Assistant
Gault heating & Cooling
05.2025 - Current
- Answered inbound calls for heating and cooling service needs.
- Set technician appointments and emergency dispatch times.
- Maintained customer details in service software and call records.
- Handled billing questions and payment issues for homeowners.
- Coordinated maintenance agreements and seasonal tune-up reminders.
- Communicated estimate details and appointment changes to customers.
- Routed service notes between office staff and field technicians.
- Handled complaint calls with courteous, clear communication.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Take out specialist/Hostess/Server
Belleria Italian Restaurant
Hubbard, Ohio
07.2021 - 02.2026
- Coordinated pickup orders and counter handoff for Belleria guests
- Answered customer calls for take-out menu questions and order changes
- Greeted guests and resolved pickup concerns with courteous service
- Processed payments using a cash register and credit and debit card machine.
- Promoted repeat business by building relationships with key customers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Entrepreneur
Sweet Treats By Jenna
Hubbard, Ohio
2023 - 2025
- Founded and operated Sweet Treats by Jenna from home, leading product development and market expansion while implementing sustainable business practices
- Drive business growth through customer relationship management and innovative marketing campaign
- Managed custom dessert orders for Sweet Treats By Jenna bakery customers.
- Promoted Sweet Treats By Jenna through social media updates.
- Handled invoices, payments, and customer follow-up messages.
Skills
- Service dispatching
- Appointment scheduling
- Payment processing
- Customer relations & engagement
- Conflict resolution
- Time management
- Marketing strategies
- Problem solving
- Operational efficiency
- Leadership
- Multi-task management
- Multi-line phone talent
Timeline
Customer Service Representative/Dispatcher Office Assistant
Gault heating & Cooling
05.2025 - Current
Take out specialist/Hostess/Server
Belleria Italian Restaurant
07.2021 - 02.2026
Entrepreneur
Sweet Treats By Jenna
2023 - 2025