RENAYA FLORENCE
Newnan,GA
Summary
Dynamic customer service professional with 5+ years of experience handling high-volume interactions in fast-paced environments. Skilled in resolving customer concerns, troubleshooting issues, and delivering clear, effective communication. Tech-savvy and quick to learn new systems, with a strong ability to adapt in remote and call center environments.
Overview
4
4
years of professional experience
Work History
Caregiver
Benton House of Newna
07.2025 - Current
- Primary point of contact for residents, families, and staff; delivered clear, professional, and compassionate communication.
- Coordinated schedules and services while accurately documenting information in records.
- Resolved questions and concerns calmly, maintaining empathy and professionalism.
- Followed established procedures and confidentiality standards for sensitive information.
- Multitasked across administrative, communication, and support duties in a fast-paced environment.
Caregiver
GRACE SENIOR LIVING
05.2024 - 07.2025
- Assisted residents with daily needs using respectful, empathetic communication.
- Supported service coordination and relayed updates between residents, families, and staff.
- Followed care plans and organizational procedures with consistency and accuracy.
- Maintained professionalism and composure in high-responsibility situations.
Retail Associate
ROSS DRESS FOR LESS
03.2023 - 04.2024
- Assisted high-volume customers while troubleshooting issues and resolving concerns in real time
- Maintained accuracy and efficiency in a fast-paced retail environment
- Collaborated with team members to meet service and performance goals
Cashier & Front-End
WALMART
02.2022 - 02.2023
- Resolved customer concerns efficiently by identifying issues and providing quick, effective solutions
- Communicated clearly with customers to explain processes and resolve problems
- Handled high-volume customer interactions while maintaining professionalism and accuracy
- Used POS and store systems to process transactions and support customer needs
Education
High School Diploma -
Newnan High School
Newnan, GA5 2023
Skills
Customer Support & Issue Resolution
Technical Troubleshooting (Basic)
Call Handling & Documentation
Communication (Verbal & Written)
Problem-Solving
Multitasking in Fast-Paced Environments
Data Entry & Computer Systems
Adaptability & Team Collaboration
Timeline
Caregiver
Benton House of Newna
07.2025 - Current
Caregiver
GRACE SENIOR LIVING
05.2024 - 07.2025
Retail Associate
ROSS DRESS FOR LESS
03.2023 - 04.2024
Cashier & Front-End
WALMART
02.2022 - 02.2023
High School Diploma -
Newnan High School