Stormy Spence
TN/KY
Summary
Achieved high levels of customer satisfaction by effectively addressing diverse needs in retail, healthcare, and caregiving. Resolved conflicts through clear communication and problem-solving skills. Delivered consistent professionalism under pressure, contributing to a positive customer experience.
Overview
6
6
years of professional experience
Work History
Family Caregiver / Household Manager
Stormy Spence
07.2021 - Current
- Managed schedules, logistics, and responsibilities in a high-demand environment.
- Strengthened communication, organization, and multitasking skills.
- Resolved conflicts, adapted quickly to changing needs, and maintained consistency under pressure.
Debt Collection Specialist
Nationwide Recovery Services
01.2021 - 06.2021
- Facilitated effective communication through high-volume inbound and outbound calls to address outstanding balances and ensure customer satisfaction.
- Managed difficult conversations and negotiated payment solutions to support financial stability and client relationships.
- Maintained accurate documentation of account interactions and call results to support operational efficiency.
- Monitored and enforced company policies while maintaining compliance with state and federal guidelines.
Cashier
Circle K
Dayton, TN
08.2019 - 01.2021
- Delivered prompt and courteous customer service while managing high-volume transactions with precision.
- Addressed customer concerns and executed refund and exchange processes in accordance with established procedures.
- Managed cash drawer balancing and ensured organized checkout areas for efficient operations.
Home Health Aide
Addus
Chattanooga, TN
05.2020 - 12.2020
- Provided compassionate care support to clients, ensuring confidentiality and maintaining a professional environment.
- Maintained accurate documentation of patient data and communicated necessary changes to healthcare team.
Education
No Degree - Medical Informatics
Chattanooga State Community College
Chattanooga, TNGED -
Chattanooga State
01.2020
Skills
- Customer Support & Issue Resolution
- Call, Chat & Email Communication
- De-escalation & Conflict Resolution
- Payment Negotiation & Processing
- Documentation & Record Keeping
- Time Management & Multitasking
- Schedule Coordination
- Reliability & Attention to Detail
Timeline
Family Caregiver / Household Manager
Stormy Spence
07.2021 - Current
Debt Collection Specialist
Nationwide Recovery Services
01.2021 - 06.2021
Home Health Aide
Addus
05.2020 - 12.2020
Cashier
Circle K
08.2019 - 01.2021
No Degree - Medical Informatics
Chattanooga State Community College
GED -
Chattanooga State