Danielle Bogner
Bolton,CT
Summary
Compassionate Patient Care Technician with extensive experience at Baystate Health, skilled in vital signs monitoring and documentation. Proven ability to enhance patient satisfaction through attentive care and effective communication. Recognized for training new staff and collaborating with healthcare teams to deliver high-quality, personalized care in a fast-paced medical setting.
Overview
18
18
years of professional experience
Work History
Patient Care Technician
Baystate Health - Baystate Medical Center
Springfield, MA
05.2016 - Current
- Assists with patient vital sign monitoring and documentation to ensure accurate health records.
- Supports nursing staff in daily activities, enhancing overall patient care and comfort.
- Adheres to safety protocols for infection control and equipment handling.
- Engages with patients and family members to provide emotional support and improve their hospital experience.
- Observes and reported changes in patient conditions to nursing staff promptly.
- Maintains cleanliness and organization of patient areas, promoting a safe environment.
- Collaborates with healthcare team members to address patient needs efficiently.
- Assists in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provides high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Demonstrates adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Improves patient satisfaction with attentive communication and responsiveness to needs.
Certified Nursing Assistant
Linda Manor Extended Care Facility
Leeds, MA
04.2014 - 06.2016
- Provided direct patient care, assisting with daily living activities and ensuring comfort.
- Monitored vital signs and documented patient information accurately for healthcare team review.
- Collaborated with nursing staff to develop and implement individualized care plans for patients.
- Trained new staff on best practices in patient care, safety protocols, and facility procedures.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
- Facilitated personal hygiene management, feeding and ambulation.
Sales Associate
JCPenney
Holyoke, MA
08.2010 - 04.2014
- Enhanced customer engagement through personalized service, fostering loyalty and repeat business.
- Trained new sales associates on product knowledge and customer interaction techniques.
- Maintained a clean, organized sales floor, ensuring an inviting shopping environment for customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Dietary Aide
Lathrop Home
Northampton, MA
05.2007 - 08.2010
- Prepared and delivered nutritious meals following dietary guidelines and resident preferences.
- Maintained cleanliness and organization of food preparation areas, adhering to safety protocols.
- Collaborated with kitchen staff to optimize meal service efficiency and enhance resident satisfaction.
- Trained new staff on food handling procedures, fostering a culture of safety and compliance.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Engaged with residents and answered inquiries regarding menu items and specials.
Education
CNA -
Springfield Technical Community College
Springfield, MA01-2013
High School Diploma -
Easthampton High School
Easthampton, MA06-2009
Skills
- Vital signs monitoring and documentation
- CPR certification
- Blood glucose testing
- Specimen collection
- Professional bedside manner
- Medical terminology
- EKG operator
- Team collaboration
- Compassionate care
- Time management
- Excellent customer service
- Attention to detail
Timeline
Patient Care Technician
Baystate Health - Baystate Medical Center
05.2016 - Current
Certified Nursing Assistant
Linda Manor Extended Care Facility
04.2014 - 06.2016
Sales Associate
JCPenney
08.2010 - 04.2014
Dietary Aide
Lathrop Home
05.2007 - 08.2010
CNA -
Springfield Technical Community College
High School Diploma -
Easthampton High School