Danielle Booker
Albany,GA
Summary
Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Healthcare Customer Service Representative
BroadPath Healthcare
United States
12.2023 - 01.2025
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Provided emotional support to patients and families, facilitating more comfortable healthcare experience.
- Promoted a culture of safety in the workplace, resulting in reduced incidents and improved compliance with policies.
- Conducted regular audits of medical records to maintain accuracy and ensure compliance with regulations, contributing to the facility''s high-quality standards.
Associate Customer Service Representative
Activus Connect
Remote
01.2023 - 12.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Call Center Representative
Teleperformance
Remote
08.2022 - 11.2023
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Collaborated with team members to improve overall response times and service quality.
- Served as a liaison between customers and other departments within the organization, ensuring seamless coordination in addressing client needs.
- Streamlined communication processes for increased efficiency in addressing customer inquiries.
- Developed rapport with customers by actively listening and empathizing with their concerns.
Education
Master Of Health Science - Health Administration
West Liberty University
West Liberty, WVHigh School Diploma -
Monroe High School
Albany Ga05.2020
Skills
- HIPAA compliance
- Insurance verification
- Patient confidentiality
- Appointment scheduling
- Call center experience
- Customer service
- Data entry
- Microsoft office
- Computer skills
- Teamwork and collaboration
- MS office
- Database management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Customer Value Optimization Specialist DigitalMarketer.
- Certified Customer Service Professional (CCSP) - National Customer Service Association.
- Microsoft Office Specialist (MOS) - Microsoft.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Healthcare Customer Service Representative
BroadPath Healthcare
12.2023 - 01.2025
Associate Customer Service Representative
Activus Connect
01.2023 - 12.2023
Call Center Representative
Teleperformance
08.2022 - 11.2023
Master Of Health Science - Health Administration
West Liberty University
High School Diploma -
Monroe High School