Danielle Bouza
Fort Myers
Summary
Results-driven communications and hospitality professional with experience in sales management, client relations, and event coordination. Proven track record in inventory forecasting, process improvement, and customer satisfaction. Adept at preparing and analyzing reports from job related sources, data entry and management of accounts. Experienced in preparing and disseminating information regarding various products to cliental. Thrived in building and leading high-performing teams to exceed sales targets. Seeking to transition into new field and committed to learning and collaborating in a goal-oriented environment.
Overview
6
6
years of professional experience
Work History
Field Sales Specialist
Cavalier Distributing
07.2024 - Current
- Provided detailed product knowledge and expertise to customers, enhancing their purchasing experience.
- Exceeded sales targets consistently with effective prospecting, negotiation, and closing techniques.
- Optimized territory coverage by creating targeted route plans that maximized time spent with prospects in-person visits.
- Maintained responsibility for over 150 accounts within assigned territory, consistently touching base to assess needs and satisfaction.
FRONT END SUPERVISOR
Total Wine & More
01.2024 - 04.2024
- Managed team of cashiers and resolved customer issues in a busy retail environment
- Collaborated with management to develop and implement strategies for improving front end operations
- Implemented effective online strategies to improve efficiency and customer satisfaction
- Trained and supervised team to ensure efficient customer service and store operations
FRONT END SUPERVISOR
Total Wine & More
05.2023 - 01.2024
- Assisted customers with product selection and provided exceptional customer service
- Supported front-end operations, including cash handling and transaction processing as well as online ordering operations
TEAM MEMBER
Total Wine & More
10.2020 - 05.2023
PROPERTY MANAGER/ HOSTESS
Airbnb
03.2020 - 05.2023
- Provided guests with meditative and relaxing memorable experiences
- Presented guests with a variety of excursion options and local attractions
- Achieved Five-Star Super Hostess status with 24/7 guest services
EVENT HOSTESS
Benvenuto's
12.2018 - 06.2020
- Managed registration, seating, and hospitality for events with up to 300 attendees
- Catered to all the needs of each guest, providing personalized and attentive service
- Efficiently transitioned guests from event to event in a timely manner, maintaining smooth operations
Education
MBA - Operations Management
Florida Atlantic University
Boca Raton, FL01-2027
BACHELOR'S DEGREE - COMMUNICATIONS, Hospitality and Tourism Management
Florida Atlantic University
Boca Raton, FL12.2022
Skills
- Leadership
- Team management
- Customer service
- Sales forecasting
- Inventory management
- Communication
- Problem-solving
- Relationship building
- Time Management
- Organization
- Goal-Oriented
Timeline
Field Sales Specialist
Cavalier Distributing
07.2024 - Current
FRONT END SUPERVISOR
Total Wine & More
01.2024 - 04.2024
FRONT END SUPERVISOR
Total Wine & More
05.2023 - 01.2024
TEAM MEMBER
Total Wine & More
10.2020 - 05.2023
PROPERTY MANAGER/ HOSTESS
Airbnb
03.2020 - 05.2023
EVENT HOSTESS
Benvenuto's
12.2018 - 06.2020
MBA - Operations Management
Florida Atlantic University
BACHELOR'S DEGREE - COMMUNICATIONS, Hospitality and Tourism Management
Florida Atlantic University
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